Flour Bakery Rewards

I LOVE flour. Always a great experience, being in the service industry myself; no matter how packed it is, I’ve always walked out with a smile and with deliciousness in my bag. Thank you :)

First, I am a huge fan of Flour Bakery’s sandwiches and pastries, and the wonderful staff at the physical locations. while the app is functional, I would love the app to be organized and redesigned to feel more like an app. The first time I opened the app, I did understand the “order” button was on the homepage and would like a way to clearly browse the menu. Finding previous transactions was not clear either in the side navigation bar.

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Have only tried to order through the app two times and both times have had problems. It won’t let you order a latte, so that’s fantastic. Also, I selected one store location and it defaulted to another. Called the store to cancel and they told me I have to contact level up for a refund and they have no access to the data in order to either apply the money to another store or refund through the app. Brilliant. The in-store payment is the best, probably the only thing, of value in this app.

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I am very surprised at how bad the UX in this mobile app. I accidentally ordered a sandwich in a wrong location. When I realized that happened, I was panicking looking for a cancel order... and it is nowhere to be found. I ended up have to call the store myself. Also, the typography is horrible ( it is cute but unreadable). Who have thought of using this font for customer support ? I barely read what I was writing to Flour...

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I asked for help at the store today to redeem a coupon. They confirmed it worked, and when I got home I discovered that it wasn't applied and I had been charged for the full purchase. When I contacted support they basically said better luck next time...really not sure what they wanted me to do. Will not be using again.