CoreLife Ascend

Everything I eat is healthy and quality!!!! Love this restaurant is in my back door. Great food and wonderful staff members!!!! The staff members are just so helpful. They are there to help the customers and not just there to work. Very polite all the time. Never, ever a bad moment at our Peoria, Illinois restaurant. It’s a upscale, quality, place. Thank you for coming to our neighborhood. Hope to have you here for years to come!!!!!

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Lost track of the number of times I’ve placed a take out order, only to get it home to find it is missing ingredients, dressing, or completely wrong. I can’t tell you how many times I’ve had to pick up my “takeout” order, than proceed to get in line, so I can have it re-made, or pick up missing items. I’ve been given a number of free drinks, and even gift cards, for my inconvenience. I don’t want free items, I would just like you to learn how to run the restaurants you have open, before worrying about expanding to another location. I have NEVER, ever picked up a takeout order from Panera, and had it be incorrect, never. It’s too bad, because I think Core’s concept, and their food, is really good. It’s your execution that stinks.

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I have never written a review, so it took something extraordinary to prompt me to do it. I loge the food, and if the restaurant was a little closer to work, home, or the route between, I could easily eat there daily. The app, on the other hand, is horrible. It’s not just the app, but any online ordering, actually. You just can’t customize the way you can in the restaurant. If I want to build my own, I just can’t do it. If I want 2x one veg, and NONE of the others, it will charge me for doubling up. If I were in the restaurant, that doesn’t happen. If I want 1/2 and 1/2 on the roasted vegetables, I can’t do it at all. If I want to double the roasted vegetables, I can’t do it at all, even if I’m willing to pay for them. If I want to double the protein, I can’t do it, again, even if I’m willing to pay. It doesn’t even offer a build-your-own option for some of the dishes. Awesome food, please work on the electronics. It is 2019 after all ... it shouldn’t be that hard, especially if all of the other successful restaurants can do it!!

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I contacted customer support because I lost my reward when I logged out of the app. DO NOT LOG OUT! They actually told me that my husband has a reward on his app and I could use his. Are you kidding me! His rewards have nothing to do with mine. He uses his app just as much as I use mine and I shouldn’t have to be asked to share rewards! On another note you can’t add Core Life gift cards to the app so that $50 gift card I used never got accounted towards rewards, and If I wanted it to counted towards rewards, I would I have to email them for each transaction. Really! Get better developers for your poor app, Core Life. You’re better than that!!!!!!

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I like the idea of the food served but my experiences have not been the greatest, with tiny portions, wrong orders, and it’s not cheap. I only go when my coworkers want to go there. The app is not intuitive. I downloaded the app because they said you get a $5 credit and I didn’t see it anywhere in the app. But a few months later I got an email saying I still have a credit. How was I supposed to know there’s one when it didn’t and still doesn’t show up on the app? How am I suppose to redeem this credit? Just show them the email I got? Then what’s the point of having the app? It’s just all very confusing.