Togo's Sandwiches

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I like extra stuff on my sandwiches that I order but this app will not allow us to add additional things like peppers. Also it allows us to place our order for pick up but why can’t we order and then pay for it when we arrive. A lot of time I have cash and it’s inconvenient that I have to go in and wait, when I could have just placed my order online and have it ready. Although I can call my order in, I have more time doing it on the app.

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I used to use the app regularly the summer before last. It had our orders saved, I could adjust things and add quick notes. This I can only control how my sandwich is made by what they choose. My 5 yr old likes avocado on his sandwich so I used to pay extra to add it but there's no option here. Same with me liking extra pepperoncinis, I can only take it away not add extra. I thought logging into my account would fix it, nope. That just directed me back to the same place. Guess I'm gonna have to rush over and tell them how to fix my order which is exactly what I need to be doing when I was trying to provide a quick, easy, healthy meal in the 45 mins between my kids activities.

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This is the worst app I’ve ever used in my entire life. It freezes constantly. While trying to place an order it freezes so much I have to keep closing and opening it and it takes an average of 8 to 10 times for me to even get what I want. Plus, I can’t even see past orders. This app is pretty much useless and does not save me anytime, I spent more time trying to order on the app then I would if I just walked into the store and waited. While trying to email from the app to voice my concerns about my frustration, it didn’t even have a send button to go through. It’s totally useless…

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It is a poorly designed app that does not allow you to request for certain preferences, such as adding extra vegetables or carving out bread. There is also a character limit with your name if you want to use the loop hole. They also allow you to place in orders even if they close early. Not sure if I can get a refund or not for something they didn’t make, but I paid for through the app. In your order summary, it also doesn’t show the location you ordered from. Definitely a huge opportunity for improvements.

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The older version of this App was much better. The current version (2018) freezes a lot and you have to sign back in all the time. As much as I prefer Togos, this has caused me to go to Subway or the mom and pop place a few blocks further away. I just don’t want to hassle with this glitchy technology anymore. It’s so bad that you can’t even report problems to Togos about it - after writing the email there was no option to “send”! I just had to close the App and restart my phone again.