85C Bakery Cafe

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Hello, I have been using this app to get my points at the store and it has been working fine, until recently. Whenever I try to open the app, a notice pop up saying: "System busy. Please check connection and check back later" i know for sure my connction is fine since I am able to go online with othet stuff and search the internet. Please help me resolve this issue so i can give this app the 5 star it should get.

So far I’m largely pleased with the app. It needs some tweaking to improve the user experience, I feel. I experienced no issues signing up for an account and don’t see anything really wrong with using the card or redeeming rewards which are finally nice to see! A couple nice-to-haves .... 1) Persistent log-in. It’s very annoying now days to be asked to log in after x amount of time. Like the Starbucks app, maybe a persistent logged in state and ask for my thumbprint or whatever only when redeeming and not asking for a password. 2) Ability to scan card anytime in the transaction. Sometimes a cashier is very quick and if I’m still pulling up my card (because I have to log in) and they already started pricing my items he or she has to do double work to clear it out, scan my card, and continue. I suspect this may be due to the point-of-sale system and not the reward program itself, tho. Otherwise I’m sure this app will continue to get better over time. I’ve given it 4/5 for the login issue and hoping to see it improve.

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The points required to redeem food items suddenly increased this month. Use to be 1 point equals 10 cents worth. For example, it would require 20 points to redeem a free Berrytale ($2 worth) in the past. Now, all of a sudden, they raised it to 30 points. And a lot of these deals had an expiration date of say 12/31, so I expected to be able to redeem them later on...but now they’re gone. I’ve accumulated quite some points as I’ve been a frequent customer, but now I’m waiting for the old deals to come back where the points are worth the same as before. I may even stop going to 85 Degrees all together if they don’t bring the deals back.

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They had a 100k member deal for 85 cents sea salt coffee, but the deal did not show up in the offers. When I asked the cashier, she told me that she couldn’t do anything about it after 5 minutes and told me to call the customer service line. So I had to call the customer service line, but it turns out there was nobody to answer the call and I had to leave a message, and am still waiting for a call back. I just think it is a little ridiculous that I have to go through so much time and effort for something that could be easily resolved and for something that is their mistake.

The app, unlike with other’s phones, works perfectly with mine. I’ve gained quite a few points now since going to the lovely cafe. There are no problems for me, which tells me that some people in the reviews need to get better phones. Keep up the amazing work, 85°C Bakery!