T-Mobile

Service is good but it could do a lot better. Friday when I was in the hospital in a waiting area, everyone that was sitting around me had service except me and that mad very upset. When I asked everyone around me who was their carrier, they all said Verizon. I have been a very loyal customer to Tmobile and I feel like they should feel the same way I do and treat their customers like loyal customers because we spend our hard earned money with you to have top notch service without any delays or no service at all at some times. This is unacceptable. If Verizon can provide excellent service to their customers then I know Tmobile can do the same. You need to listen very carefully and take our complaints very serious because if you take to long to provide the excellent kind of service that we all want and expect from you, it might be too late, and Verizon will be the one taking all of your gambling chips off the table. Treat your customers with respect and loyalty and they will not abandon you, because we are loyal to you right now, but not for long if we keep receiving bad service. We will abandon ship quick.

Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.

I love Tmobile , but when you have problems with your phone and go to the apple store 10 times in the course of a year and a half due to phone system failure and not working properly with a medical hearing device a BAHA 5 it gets very frustrating and just makes us wanna just say the heck with it why bother even having a phone ! The hearing impaired and deaf get cheated every time . Sad too . Now I just keep what have and cross fingers hoping it will work some day . So just using it mostly for texting and when it does work I can call or talk on it some days . There should be a special program for the hearing impaired and deaf community . So far no cell company has anything for us 😔. Last visit to apple is we don’t know who to fix it other then to tell you to upgrade your phone or upgrade your hearing device . Well hearing device is upgraded at a cost of 5,000 4 yrs ago just paid it off . Can’t afford to upgrade the phone with such huge down payments and large monthly payments . Sure wished a cell company thought as much about the hearing impaired and deaf as much as they do about the hearing folks .

I love autonomy & this app let's me do most things without needing to talk with a CSR. If I do need one, I can make a call directly from the app (or have someone call me back). Their customer service has improved greatly over the years which has caused me to stay with them (and this says a lot coming from a non-loyalist like moi). Fun fact: when I switched back to T-mobile in May 2017, their sales rep told me that I qualified for the carrier switch. When I tried to use the credit, I was told that I can't because I used it already and it's a once in a lifetime offer. A supervisor listened to the initial sales rep recording and credited my account $250 for the mistake. I was worried that my switch was a mistake at that point but overall I'm glad that I stuck with them. Another great point is that I never have a dropped call anymore and my internet is fast...sometimes more preferable to my regularly disconnecting Spectrum internet. Plus, I now have my mom on a T-mobile plan and, although she's still getting used to having unlimited internet, she loves it and is very happy that she switched from us cellular.

I switched from Sprint so I called and did it over the phone. Got the sim in the mail with little instructions. The rep didn’t ask if I wanted my number ported or insurance on my phone. Biggest issue was explaining the process and what to expect was anemic. When it came time to port the number I had to get sprint and T on the phone. The process was full of missinformation and dropping the ball on both carriers part. The T rep heard me pay off my phone with sprint but didn’t offer insurance and I admittedly didn’t think about it. 3 weeks later my phone was stolen. She also heard that the bill had to be paid off (which wasn’t true accord to the sprint store) but she still told me it would take 24 hrs to port the number despite knowing my sprint bill wasn’t paid off. I was without service for 5 days that turned into almost two weeks somehow. You have to repeat intentions, don’t assume anything, expect to be given inaccurate and incomplete information so you can get get the change to happen. There were lots of other issues but that the majority that will color your experience of changing carriers.