Con Edison

Finally impoved app. I have had one issue, when i click pay bill it says “payment failed”. So i clicked on it a few more times and it still said payment failed. When i checked my email i was charged twice. Called coned and they can not refund the money until it is fully processed. I can also suggest in the drop down menu where the account you want to pay from instead of saying “last payment method used” “credit” actually show your banking nickname or cc or debit card etc...

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WHEN ARE YOU PEOPLE GOING TO SOLVE THE PROBLEM OF ME NOT BEING ABLE TO LOG IN VIA THE APP?! You people have lied to me and said this problem just happened but it did not and it’s still happening. What the hell is wrong with you people? I’ve in contact with you people and gotten nothing from you people. I have an account with ConEd and would like to use the app but for some reason I’m unable to log in to the app. I was in contact with customer service via email and I was told I do not have an account. At the moment I’m logged into the ConEdison website. When I download the app it ask if I want to open an account. Can this be explained to me? I’ve been having this problem for months now. While on the phone with someone, I was told this problem just started. I was lied to. Thanks. Update: I’m still not able to log in even after this update. I have an account with con ed. Still no response from anyone. I use same email and password as on the web page.

The app does not need an account in order to see outages but you do have the option of creating one. It’s very helpful in finding outages in your area, and you can report a problem in the app itself. The app has contact information as well. If you know in advance that the temperature is going to be 105°, then make sure to charge up your phone before that happens. Listen to the weather reports. Thank you Con Edison.

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It won’t let me set up payments using my debit card. Every time I try to set it up and pay my bill it says that an error occurred. Also when I called Con Ed a couple of months ago, they told me I would get monthly bills by email and I have never received one email. They did rectify two other problems I was having; the online app would not work and I was not receiving paper bills. Those two things got rectified over the phone and the person was extremely nice and patient with me as she walked me through the steps to set up the app

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If you want to pay your bill with a credit card the app requires you to enter your ConEd account number for some reason. The only place I was able to find that in the app all but the last four numbers were blocked out. I do paperless billing so I didn’t have it available anywhere. I had to log in to the website to view a copy of my bill and copy and paste from there. Basically eliminating the app’s intended utility. I suppose they believed they had good reason for making paying your bill so difficult but I can’t imagine what a good faith justification could be.