ComEd - An Exelon Company

The app does what it is supposed to. I can see how much my bill is quickly and track the hourly pricing. People are complaining about the convenience fee. So don’t pay thru the app! It not a hidden fee. I pay thru my bank and there is no fee. Stop complaining and figure out another way to pay the bill. The hourly pricing has been great. Definitely worth it that other companies don’t offer. Thank you ComEd.

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I use the app to track where my total Bill is trending to. The latest version appears to have dropped the simple ability to get an estimate of the bill trend. I see a graph but have to total up each day in my head to figure out the estimate. Overall Finding little use of the latest version. Update for developer — followed your steps. Still nothing useful. I see my current bill. I see what my bill was the past two months. I see in kWh, not in $ what my current usage is. I do not see anything that indicates what my bill $ is trending to.

I use the app primarily for paying my bill, but that’s the part of it I like the least. The only confirmation my payment was accepted was a brief green check on the screen. When I looked at my activity, I couldn’t tell if my payment was submitted. I went to the payment area again, confirmed it for today’s date, but was then given an error message saying this was a duplicate payment. Unwieldy, to say the least.

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You are a horrible company for charging your regular customers a fee for using a credit card. Absolute worthless app if you’re going to charge people for using it. I pay all my bills online and usually it is a very convenient way to make a payment. However, you’ve made it not so convenient. Please do yourself a favor and learn from other companies how to treat your regular customers fairly and not have to charge them for paying online. Your scam every customer for $1.75... hope you’re happy and satisfied raking in all that money for ripping off your regular everyday so-called customers.. Worthless!!!

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Where do I begin? - login requires me to set up an account via their web site first (by validating me using my phone number and account number, which I could just give the app to log in, but nope!) - the app can't do that account setup itself - it passes to the web site - the app doesn't support TouchID, so I'm going to have to type my email address and password to log in every time?? - payment options are arcane and limited - payment options do NOT include ApplePay ... and the worst of all... - Using the app to make a payment incurs a "convince fee" to pay them. Seriously, it's 2016 and they're still passing along processing fees instead of just understanding it as a cost of doing business? Even via their own app???? Come on ComEd. When I saw you had an app I suddenly had high hopes that some part of your organization had figured some things out. I guess not.