Papa Johns - Pizza Delivery

I bought a lot of pizzas from you guys but today was just hilarious! I needed to walk for 10’ because the driver couldn’t find a carpark! ( although there were on the main street some, just in front of my house). Found him sitting nice and cosy in his car. You should stop saying that u do “ home delivery “ if the driver doesn’t want/ is to busy/doesn’t have time to deliver the pizza at the home door of your clients. That’s why we are paying in the end. Also late delivery (1h+ for just 1 km far away from the shop, that usually took around 35’) and when I attempted twice to call the lady just put the phone down.. that was mean.

I have been using papa johns since 2016, the food is great and I definitely love ordering food from here, however this new update which was downloaded recently has taken away the track order to see the progress of how long the food is going to be, I didn’t write this review earlier because I thought I could find the page a lot earlier however i still can’t find it, it’s a great shame because this was a great feature to use in the app and it would be greatly appreciated if you could return this feature in the future 👍

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So when I go to the papa johns app, I started adding things to my basket. I go to checkout and they asked for my email and phone number so I type it in. It says my order went through and I would receive a confirmation email. The email never came and I waited at least ten minutes. I go back to the app and there’s no sign of my order/ me ordering anything. I decide to wait a little longer for my email to come through but nothing came. About half an hour after I thought I placed my order I place another one. Then I do get a confirmation email for my second order. But my local papa johns calls me and says I’ve placed two orders?? Please make sure your customers know wether or not they’re order has gone through. Pizza was good :)

App works fine but there’s no where to switch off Marketing Notifications and they come quite regularly. This means I’ve had to turn off notifications for your app completely so if you have delivery notifications or something I would want I’ll never know. I believe it’s against Apple’s App Store guidelines to use push notifications for marketing purposes. It’s maybe acceptable if you can turn marketing off in the app but it doesn’t seem to be possible in yours. Please fix this or stop using your app to push marketing.

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At first glance the update looks good, but had to close and open multiple times before I could log in without “badGateway” error. Having to click through base, cheese, sauce and topping options and every time adds extra clicks and is bad UX design. To top it all off, placed an order for later and when I went back to app expecting to be able to track it, I got a prompt to confirm my order again! I’m fairly certain the order went through, but only because I checked my email. On balance, I prefer the old app. I suspect the app developers had an arbitrary release deadline and scrimped on testing to get the app out of the door... fingers crossed that it improves with future updates.