Starbucks UK

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My flat mate and I were out a walk and decided to place an order to collect. Had to download this new app, which doesn't accept Apple Pay meaning I had to enter a load of card details while standing outside the cafe. Not happy to even do this as I don’t see why Starbucks need to permanently store my card information in this day and age, is security not important to you? Due to various errors and issues the whole process took 20 mins before I could “top up” £10 (and why is this a thing!? Why do I need to “top up” a card by £10 to buy £7 of drinks!?) and place an order. One of the drinks I ordered didn’t even seem to get communicated to the store, which the staff put right, thank goodness the staff seem to have more sense than Starbucks HQ! I won’t be using the app again until I can place an order by Apple Pay for the amount of the order I’m placing. You know, the way every other company does it in 2020!

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Once again for reasons known to themselves they release a new app and strip features and prevent you using it in other countries, lets go backwards! Maybe they got rid of the Oracle box! 🤣 Every time they release an update they break it so you cannot open the settings as it crashes necessitating a remove and re-install. Come on, this is back bedroom app design and poor/no pre-release testing. You closed my local coffee shop as you were too tight fisted to pay the rent when your cheap deal ran out so you cut and run. A Starbucks franchise in the local hospital doesn’t even support the app/rewards. No thought for a seamless customer experience. You announce free filter coffee for all NHS workers and the the next day shut up shop, great work! You must have worked out the cost, baulked and ran for cover. I found Starbucks HK able to run rings around you with better drinks, more choice and Reserve easier to find. The Costa app is just far better and they don’t require us to fill their bank for you prior to using the app, they even give you 100 points = £1 just for signing up. I have £18 of free drinks to get after a short period to buy what I want. Give it a rest and stay shut, I doubt you will be missed especially when Costa have absorbed your customers. 🤔

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Where do I start? No Apple Pay option so you have to sign up for an account and enter credit card details. And then you can’t simply pay the amount due for your purchase - you have to “top up” a digital Starbucks card by £10 or £15 etc, meaning you are almost inevitably topping up to a value greater than your purchase (albeit the excess is stored for future purchases). And then the user interface stinks. Biggest issue is that the app won’t tell you what is out of stock BEFORE you order. You have to go through the whole ordering process, only to be informed at the end if your chosen outlet has the items you want - and then revise accordingly. Clunky is a polite way to put it. I struggle to believe that a major company like Starbucks can get an app so wrong, when so many other companies do similar apps so much better.

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When the app doesn’t crash, which is frequently, the ordering makes no sense. If I want to order for several people (as I am doing whilst we are in lockdown - few stores are open and I’m trying to deliver to outside peoples houses) it keeps asking me if I want to change my custom drink rather than accept I want different types of drink in one order. It doesn’t let me top up properly either but that frustration seems to be in many reviews. It’s not the worst ordering app I’ve ever seen but it gets one star because it’s so obviously a step backwards. If there are benefits to this new app then they must be in the background and for Starbucks themselves because I’m not sure how the customer benefits here. I would love to see the justification for releasing it and understand what Starbucks thought they were trying to achieve here.

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Honestly don’t understand why Starbucks have decided to do individual apps for each country? Not only is this inconvenient for frequent travellers but it highlights the lack of venues that actually accept the Starbucks rewards as well as order ahead feature. I preload my Starbucks card monthly and hoped to use it at NEC only to be told they didn’t accept it maybe, not the only venue either, they should look into that rather than wasting time developing worthless country specific apps. Not to mention this new app replacing the original international app without any Watch feature is ridiculous so will not be using until forced by which point (13th April) it best have all the aforementioned options available otherwise Starbucks will seriously struggle to recover from this Coronavirus pandemic more so.