Morrisons Grocery Shopping

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I think this m latest version was launched before it was finished - it’s absolutely dreadful. If I’m placing an order a week in advance it tells me virtually every item in my Favourites is out of stock - now that the deliveries are being picked in store does that mean that in my local store today there are virtually no vegetables or basic items? How do they know these items are out of stock in 7 days time? Eg water, brocolli, tangerines etc?? Also, since the items have been picked in store rather than distribution centre, all the fresh items only have one or two days before their sell by date. The whole service is dreadful and I also notice there are no longer any reviews for all the products. I’ve just struggled to get £40 minimum order as so many of my regular items are “out of stock” ...... eggs, even! The only good thing is that there are plenty of slots available to book ... there will be even more when everyone deserts Morrison’s online shopping 😡

I read the reviews by other users with dismay and was dreading having to use the app as I’d stopped using Morrison’s for delivery because their website froze on my iPhone so often, and then when I had to move over to the other app (white background, the original app) there was never anything I wanted available (didn’t show as out of stock meaning it was the shop at fault, it just wasn’t there) and the app didn’t seem to like being used on an iPhone. However...... so far I’ve had absolutely no issues with this app at all, bar there being quite a few items out of stock, but that’s not the app being faulty, that’s the shops fault. Logged in on my first attempt, my favourites were all there, found what I needed (you do need to know how Morrison’s thinks in order to find anything still, as a direct search for one item lead me to 3 choices, but I came across about 25 choices when I wasn’t looking for the actual item....?!) picked my shopping, went through the checkout and it still had my previous payment details saved, so all’s well that ends well. I even went back in and checked I could edit the order, which I was able to. Hopefully the users who reported the app to be utterly useless will now find it is much improved.

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Due to the covid-19 everyone panic buy and everyone been told try to do delivery or any online shopping, we’ve tried hundred times to squeeze a slot for click and collect at cleethorpes store. On the day of confirmation we realised they will automatically substituted stuff for you and nothing you expected or wanted. No options on website or app for NO substitutes when you make your order...so end up you’ll received something you don’t want and paid higher price because they don’t care about hw much that cost you and exactly what you needed. I’m sensitive skin and hard to find one which is not irritating me during my period but ended up I received something totally different because of substituted. I’m now can only look at them instead of use them due to they have No stock and have to paid triple the price... The most funny thing is they will choose the most expensive and Morrisons’ made for you but nothing is on offer.

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This is truly a huge step backwards. Morrison’s I hope you are embarrassed. Amongst other issues the app keeps locking up. I logged in with my old password yet it didn’t have any of my information stored. No favourites came across, the choice and variety just isn’t available any more. Can’t find things very easily. The menu choices tell you there are so many items in the list, when you click in the list there are very few and sometimes none at all. I really can’t believe how bad this is. I finally managed to place an order after being thrown out of the app three times and having to log back in. Although I now have very little confidence that I’ll actually get my delivery. The 6 months free delivery pass to switch over is really not enough compensation. If this persists I will be shopping elsewhere.

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Morrison’s really don’t understand Apps and they need to look at what their competitors are doing. Having harvested my personal data through their More App, they’ll send me a welcome pack through the post (Yes!) and then I need to use one of two other apps according to where you live, but you have to guess which one. I guessed wrong but the link to the other App didn’t work, so I had to find it in the App Store. At the first log in, I was told that my account had been temporarily locked because I had made too many failed login attempts! Clutching at the word ‘temporarily’, I made further attempts later and the following day, with the same result. I’ll be sending my ‘Welcome Pack’ back, when it arrives, and I strongly recommend that this suite of Apps is deleted until it is fit for purpose.