ASDA Scan & Go

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The app scanned everything okay, a little slow but not too bad. However, my massive gripe was the fact that you’ve selected a store and yet the app doesn’t know the scan and go times for that store. I done a really big shop, scanned and bagged as I went, but time to checkout and little did I know that the scan and go tills were off!! No worries, the app says we can use the self check outs. NOPE! So basically I had to unbag everything, rescan through the checkout each item and bag everything again. I think if you select a store then you shouldn’t be able to proceed if that store has the scan and go tills off.

Downloaded App as in store scanners all charging. Quick to download. Easy to login. Easy to use interface. However, despite good mobile data connection scanned items often slow to load, can accidentally double scan at times and lost connection to the ASDA network three times. Still quicker than taking a full shop to a regular till when shopping on your own. But way easier and quicker to use in store handheld scanner. Trolley has a scanner holder too, difficult juggling some products with mobile in hand. Didn’t use too much Data which was good. First-time use likely to trigger a trolley scan at checkout.

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Whoever designed this app should try using it for themselves in a real store..!! Soo slow to scan each item. Sometimes it beeped sometimes it didn’t. Never saves my login details. Can’t listen to my music while shopping as every time I scan an item it closes my music down. BUT the most annoying thing...when I got home and happened to check my receipt (only because I had purchased items for a friend) I noticed it had quadruple scanned one item I’d purchased, and double scanned two others. All in costing me £10 for products I never had..! Now I have to go back into the store and convince them I didn’t actually buy these items and try and get a refund... !! Bloody nightmare. App deleted. 🥺

I can’t see why the APP can’t store each shop. I was in the store last week and I got a security check. My APP told me my bill was about £16 but I had forgotten to scan a hair brush, according to the assistant, by this time the APP wouldn’t let me check this but the bill came to £15 kind of proving the £5 brush in my opinion had been scanned. So for proofing security checks can the APP in future store the shopping please, this can be an on off switch in the preferences. Also why does my iPhone not save the login details.

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There are so many problems with it, I don’t really know where to start with this app. Connection errors, messages saying something went wrong, slow to scan, slow when adding and removing quantities, more than one quantity gets added when you only scan once, and then my whole cart crashed saying that I was in the wrong store! And that all happened in the same shopping trip. Asda, go and speak to the guys that built the Sainsbury’s app - that just works, never crashes, never shows me error messages, and actually speeds up my shopping. For this one I ended up having to go to the till, which sort of defeats the point of it!