Mercer Marketplace Accounts

response required

My job switched over to Mercer marketplace and I wish they wouldn’t have. This app was useful enough when I first downloaded it in the beginning of the year and it recently all of a sudden stopped working. I’m having the same issues as so many other people with logging into my account. It’s as if I just never existed in their system. Still taking money out of my paycheck though. I’ve been trying to email them to rectify this but it’s like playing twenty questions with no actual resolution. Thanks for nothing, guys.

response required

I was having so much trouble with frequent login issues, so much so that I am writing this review just to vent my stress. This the first time I’ve ever done this! Then I see that essentially all users are complaining of the same problems. Obviously there is no motivation to fix it, maybe because we don’t have a choice. We should all figure out a way to put pressure on the appropriate entity to maintain and resolve the issues customer are having with this app!!

response required

I also can’t log into this Mercer app. But—- I can log in with the same info on my computer though!! How can this not be fixed in 10 months from when I see people starting to complain? I just contacted customer service thinking I had been locked out or had the wrong app and they can’t even tell me which app I should have. Total fumble as a company.

response required

If I could give it 0 stars I would. It started out ok when I first downloaded it because you could set up a pin to access your info. The pin option was removed and I now have the same issue as other users. I cannot get logged in. I went to the website to reset my password just to make sure I had it right and I still cannot get logged in. It’s completely useless!

response required

What is the use of an app if you can’t even login? I’ve regularly had problems with the app and it saving my login info, but now it won’t login at all. I’ve called customer service (zero help) and have logged in online to reset my password there. The concept behind the app is great, but it’s completely pointless without any functionality. Mercer needs to change this...