myCigna

I spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :)

I think the overall usability and feature set of this app is solid and actually excels in certain areas - namely in terms of simplicity and being intuitive to navigate. The only issue I have is that I’m using my iPad Pro and have to work with the iphone-sized user interface... certainly not an issue in terms of usability and I’m sure most wont even notice this. I do expect, however, a company as large and with as deep of pockets/resources to be at the forefront of said technology and form factors. I can look past such oversights with small, independent developers but Cigna? Judging by the number of apps you’ve got on the App Store, I can only assume you’ve got plenty of talented devs at your disposal. Ensure you’re delivering a best-in-class user experience for all form factors and I’ll gladly change my review accordingly. All minor griping aside, nice job on this one. Keep up the good work.

I really appreciate all the features and conveniences of this app. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within the app that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway.

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This is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. The app is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid this app and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. This app does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system. Avoid this app and any reason to try to use it and be greatly disappointed.

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OVERALL THE APP WORKS OK. But the log-in issues DRIVE. ME. NUTS. I’ll explain for anyone who may be interested I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive. For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset.