Juice Generation

Can’t get to the reload card feature of the app. When I tap on “Reload Card” the app closes out. This just started a few weeks ago. I tried resetting my phone, as well as deleting and reinstalling the app. And the app version is up to date.

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The app was recently updated, and it looks cool, but I have a problem with the reloading and payment feature. Even though the items I purchase cost a specific price, the app rounds the value up to the next dollar, and takes all the remaining change I would have kept in my wallet. If I didn't shop at juice generation that often, this wouldn't bother me too much, but I do, and all that change adds up. Very upset that juice generation is taking extra money that doesn't belong to them.

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I absolutely love Juice Generation. I love their product and their staff. They are the very best-in-class when it comes to fresh-pressed, organic juice. I happily spend my money at their locations on a daily basis. However, this app is dreadful. I wish they’d invested in engaging a first-rate developer to make it. The interface is clunky and non-intuitive. It quits unexpectedly when trying to change payment options (iPhone X running iOS 11.4). It has the look and feel of a 2008 app (and a bad one at that) built on a primitive template.

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Two huge functions that it’s missing is the ability to just pay directly through Apple Pay or the card. It’s a pain to have to reload a balance and it’s not streamline. Also, they should enable the ability to order ahead. I would definitely utilize that feature as waiting can sometimes take 10-15 minutes

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I was introduced to juice generation by a friend and now I’m obsessed and I loved the idea of storing money to spend on a smoothie and vegan snack- except the app doesn’t let you tip the employees! In a time when cash is rarely carried, all apps used in the service industry should include he option to tip! Right now I remind myself to bring cash to tip when I know I’m headed there, but that kind of defeats the purpose of the app, doesn’t it?!