Cowboy Chicken

Best chicken in the neighborhood! I have tested it out several times now, wanted to be sure the first time wasn’t a lucky coincidence. Nope - these guys know how to cook a chicken! Juicy, delicious, crispy-skinned every time. And the sides are just as amazing! You get tons of food for very reasonable prices. Try it, you won’t regret it! Also, being able to order on the app and collect discounts is an added bonus. Thank you, Cowboy Chicken!

I love Cowboy Chicken! Every opportunity I have to influence lunch selection I choose them. That said, the app is finicky. I love that I can order from the app for most things. That I can pay for to go orders thru the app and in store with the app to rack up points (and I do rack them up). But I find that when I want to order Family Packs it always gives me trouble. It will tell me the item is not available but when I call the location I can place the order over the phone without issue. I do wish I could order Family packs through the app. It would save me a ton of time and hassle.

I would think the purpose of a app would be to place an order and have it ready to pick up at a particular time. However, I placed my order and arrived 15 minutes after the designated pick up time and they had not even started my order. Fortunately, there was no one in line and they immediately started putting it together. However, if five people have been in line I would have had A 15 minute or more weight just to pick up an order I placed with a aap. They need to fix this problem and maybe have an alarm that sounds when they receive an order via their online app.

I ordered the Southwest Salad. Ranch Dressing was included in the description. I picked up my order and that went great! But when I got home, no Ranch Dressing included with my order. The only dressing I had at home was Caesar. Needless to say, my Salad was a big disappointment, because the salad was too dry to eat without dressing and Caesar dressing doesn’t go well will southwest ingredients.

To be clear, I love Cowboy Chicken. It is my go-to for party food and for a quick, healthy dinner. I used to order thru their website but this app gives me $5 off rewards, so I started using the app. Problems: 1- app does not ask for desired delivery time, so when I’m not watching closely, I order for ASAP time - usually when I’m not home. 2- app does not show the promised delivery time, so I can’t check. 3- I have yet to receive an order on time when ordering thru the app (why I’m trying to check the time selected). I did not have issues with orders placed thru the website, so this is not a restaurant issue. This is not a major programming issue, so I’m surprised it exists and has not been corrected previously.