iMobile by ICICI Bank

The update has a great new User Interface. Love the new Analytics feature called “Discover” introduced which gives you a spending overview, expense timeline, upcoming scheduled expenses, status of service requests. What I loved the most was the Cashflow Analysis and estimated budget analysis explained by colourful bar graphs. Its like having my personal Excel sheet of expenses which summarises my expenses for me in all kinds if ways. There is also a Knowledge Horizon section, which gives you really helpful tips on saving money, taking insurances and others.. Happy to see that ICICI has taken a step ahead and gone beyond conventional banking practices by introducing features which not only help you transact your money, but also advices you to manage and save it well. A job neatly done!

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Hello...all other banks like sbi RBL etc have provided the facility to directly pay their credit card bills via their app via internet banking or debit card payment from other banks even if you don’t have a savings account or checking account with them and the payment gets credited to the credit card immediately but your app has not implemented any such facility always we have to use the click2pay feature and have to wait for 3 business days for the amount to get credited to the credit card and if there is any holiday we have to wait for more than 3 business days since we don’t have any savings or checking account with you in order to pay directly .... Please try to implement the feature of paying the credit card bill directly via the app using the net banking or debit card payments from other banks... Your app just provides only the basic information such as due amount statement that’s it.., Hope u will improve ur app with more features in the future upgrades...

I have experienced an issue while trying to install the latest version where it asks for activation of the app every time. The reason being, we can select an mpin option or internet banking password option while installing the app, but if we select the check box of Use Touch ID, the real issue happens. For the first time it will allow us to login, but from second time on wards, the application will ask for activation again which is the problem. So to avoid this, choose only one option of use mpin or internet banking password or Touch ID, but do not mix two options like mpin and Touch ID. Hope all the affected users find this review as helpful.

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From entry screen (without entering PIN or Touch ID or Face ID), I can click UPI —> Manage —> My Profile and I can see bank balance amount against each UPI ID. App should not allow to see bank balance without login. Also pls include following features: Existing corporate NPS account held with ICICI should be shown along with total contribution and value. NPS should be shown on top of the home screen similar to account balance and credit card due. Link and show ICICI pre-paid meal card, fuel card, multi-Wallet cards into iMobile ICICI Pockets App is useless. Bring multi wallet card here into iMobile. Investment section needs lots of improvement, it is currently not user friendly not showing many details, please improve investment section with portfolios, values and graphics and bar charts like Paytm Money CIBIL score registration terms and conditions or declaration link, if clicked, goes somewhere not related to CIBIL. There is a payment for CIBIL score and it is not explicitly mentioned as to the amount charged. It seems hidden and not transparent. Also CIBIL tracking is not that important to see day today for majority of customers. It need not be at prime screen real estate. Include feature to pay through ‘Bharath Bill Pay’ Thanks.

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Worst app and bad customer support. Response or solution is not given. I have installed pocket app some years ago. Recently I had my salaried account in Icici. Now they are not able to add my phone number because of the unused pocket app. I cannot use my atm card for online service and my internet banking is also not working. Customer care is denying to delete pockets app. They are suggesting to change my salary account to different bank or I should purchase a different sim or phone number. Such a great bank is Icici. The app doesn’t show any closure of pockets account. Customer care and bank employees could not locate where is closing link. But they say I should close from my mobile only. I am planning close my salaried account if the issue will not be resolved in a week.