Handy.com

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I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on the app. So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use this app or their services.

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So far in the 6 weeks I have used Handy, not a single scheduled appointment has shown up for the actual booking date. They magically ALL have had an emergency 30 minutes before the scheduled time and cancel. (Please know, more than one week there were 2 cancellations in the SAME week) Then the service rescheduled to another day only to have that person cancel as well. Or reschedule for 2 days before the next scheduled cleaning. When someone finally showed, he spoke zero English. (Was a good worker and very nice, could only communicate through google translate) There is ZERO support. You can only Email, and they do not call you back. After being incredibly frustrated week after week, i asked why there was no phone support, they said they didn’t offer it. They will however, charge $99 to cancel a service that they have yet to provide. I’m more frustrated with the amount of time I’ve spent planning a day to be home only for no one to show up. They told me today, that everyone is an independent contractor, they can cancel anytime they want. There is no way to tell if someone is actually in my area on the day I book it, or even if they live near here. Meaning if they pick up 2 jobs on the other side of town this one gets cancelled. I have no idea how this company has been allowed to take advantage of customers like this.

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I hired someone to come clean my house. This girl shows up 20 minutes early and clearly seems confused regarding the Handy requirements that she’s to follow. As soon as she started vacuuming and mopping first, I knew this wasn’t going to go well. She proceeded to “clean” my house but I didn’t know she was mixing up her own cleaning concoction that included powder bleach. She then asked me if I had a toilet cleaning brush she could use because she refuses to transport one in her car...toilets did not get cleaned. She placed every single item of laundry in my laundry room in the washer and left it there but didn’t tell me. She used a paper towel to clean my stainless steel refrigerator and left swirl marks on my brand new refrigerator. Her bleach mixture stained/bleached my carpet and my shower curtains and she left this solution on all my countertops...didn’t even wipe them down! The list goes on! Handy has done nothing but given me a $20 credit which is a joke compared to my damage. I’ve asked to cancel and they want to charge $99 to cancel. Today I get charged $183 and discover there’s someone scheduled to clean my house tomorrow! No,no, no!!! So I pay the $99 cancellation today plus get charged $15 for canceling less than 24 hours plus $183 for a cleaning that I got charged $15 to cancel but they want to apply it to a “future” appointment!! Good Lord! Don’t go through my nightmare, just don’t even sign up with this company!!

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Beware: when scheduling a cleaning you are not “booking” a cleaner. You are asking that a cleaner will pick up your job. The “booking confirmed” email doesn’t actually mean what it says. If no cleaner picks up your job, no cleaner is showing up. But the app never tells you no one has picked up your job. Big party? Airbnb turnover? Good luck. Their “help” line is an email address (or snail mail. HA!) where a new person responds every time you message them. You have to re-explain the issue every time in the hopes that whoever will respond gets your issue and will help. Which they didn’t. A $10 credit does not make up for the fact that my rental wasn’t going to be cleaned and the only way I found out was that I checked the app 2 hrs prior to make sure I had booked a cleaning. Additionally, they rescheduled the cleaning that wasn’t going to happen for a later date. I canceled my membership prior to this cleaning, but was still billed the $140 bucks for it! Again, the only way I realized that canceling my membership did not cancel the cleaning was that I got a notification 2 hrs before that the cleaning was going to start... at the house where I had Airbnb guests at the moment. This app is just a glorified dating service that matches you to a potential cleaner. No guarantee of service or reliability. And good luck trying to get a refund.

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I’ve used Handy numerous times albeit with problem after problem with their software. They don’t publish a customer service phone number so it’s quite frustrating to say the very least when an issue arises. I was recently erroneously charged because I rescheduled a housekeeper booking so I emailed their customer service department and received a response that was unbelievable in that I will have to pay full price at $153 when and if I reschedule. I was able to convince the CSR that I wouldn’t allow that to happen as it is tantamount to fraud, he agreed and said I would have a refund in 3-5 days, well I didn’t receive the refund so I disputed the charge with my bank. Another issue is the “cancel” button on their application, it doesn’t work! The pro is still dispatched! Then there’s an issue with pros not showing up when scheduled with less than 30 minutes before they’re confirmed! On that occasion I was allegedly given a 10 buck credit to my account yet I never received it. Currently I’m trying to reschedule a pro that I booked through Wayfair to assemble a product I ordered. The date and time that Handy rescheduled evidently cannot be rescheduled! So I’m having to cancel it with Wayfair. My best advice is Handy is anything BUT handy. They’re lack of customer service is alarming and the consumer complaints endless. Avoid them at all costs!!!