Dolly: Moving & Delivery Help

I was at Costco and had no clue how I was going to get a huge sectional that was perfect for our den home. One of the employees suggested Dolly. I called the number to get a little more information. It was about 1:30pm on Friday. It would be $77 to take it up a flight of stairs. That was a great price for me to save the hassle of going to U-Haul to get a truck, hiring a day worker (who has no background check and may go by only a nickname) to help me move. Then there’s the joy of refueling the truck and taking it back. The next available time was at 3:30p. I thought it would be the next day because I called so last minute. The “helper” arrived early which was great. I had no idea how quickly all of this would unfold. I needed to go back home to empty the room a little. Costco allowed me to leave a receipt there so I didn’t need to be present for the helper to take the furniture out. I was home for only about 30 min cleaning frantically and got a call that they were outside with our stuff. It was a husband and wife team who were professional and friendly. She was petite and I was a little skeptical because the furniture was heavy. The two of them knocked it out in impressive fashion. I would definitely recommend this service to a friend and use them again!

Dolly is the 3rd party company that the store we purchased furniture from advertises. We looked into the app, and costs. For a last minute, prompt service, the prices are almost unbelievable. We purchased 2 couches, both heavy recliners. The app was extremely easy to navigate - you just select your pick up location and drop off. Unfortunately, the company we bought the furniture from had a pretty big mix up. They sent us 2 different colored couches. This meant that the Dolly helpers had to drive all the way back, get the issue sorted out, to just drive all the way back to us for the correct delivery. Not once did the helpers complain or become irritated. They were so helpful explaining that this has happened before and Dolly is great with making sure we as the customer are satisfied and that the ones at fault (the store in which they picked up the furniture) would have to cover the inconvenience and extra costs for the multiple trips. The Dolly helpers were professional, friendly, and prompt. I am so happy that something like this exists in the fast-paced world we live in today! Thank you

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I used dolly last year to Move a mattress and it was the perfect experience.. So since I was already impressed, I chose them for my apartment move this year. I booked a month ahead of schedule with 2 helpers and put my mind to rest. However, on the moving day, dolly was unable to find me helpers so I had to keep calling them.. And the most important thing for you to know is, it doesn't matter if you book ahead of schedule.. How their system works is, they find helpers for you on the day of your move and they have no control over the helpers since the helpers decide whether they accept your dolly or not. So in my case, I was completely helpless and stressed out on my moving day and dolly customer services kept asking me to push the time of my dolly further away so someone could accept my dolly. I was already a day late and had to be out of my apartment by the end of that day.. I eventually had to pay another professional moving company at the last minute and all the trust and the effort I put into reserving the dolly was completely tarnished. I do not take time to write reviews for apps but since this was a nightmare of a moving day for me, I wanted others to know... Dolly is NOT AT ALL a viable solution for something like an apartment move. And if you want your moving day to be a smooth experience and not a stressful Freudian nightmare, go with another professional moving company. Dolly has a long way to go in that department...

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I am extremely disappointed in Dolly’s moving services but I am even more frustrated with their lack of responsive and proactive customer service. After my 1 experience with them, I can tell you I will not even be looking at Dolly for my next move. I scheduled 2 helpers to help with my move to Boston more than a week before my move. I only received 1 text message 24 hours beforehand telling me they’re working to schedule the helpers. I received no other communications until I reached out to customer service asking for the status of my helpers. That’s when they said they couldn’t find anyone for my move - this was 35 minutes prior to when my move was suppose to be scheduled. I called customer service again and they said they would increase the payout but I’m not sure they ever did. I should not have to be begging customer service to let me know what the status of my helpers are - that should be provided regularly ahead of time. With only 30 minutes left, I wasn’t able to find another company so I had to move myself in an apt building with no elevator. More so, I emailed customer service to let them know my experience and I received an unhelpful and irrelevant message back that showed they really didn’t read my email. It was a frustrating experience that I really hope others don’t have to go through.

Our first experience with Dolly -which was recommended to us by a local real estate agent -was quite the test since we needed a China glass cabinet and a hutch & buffet also with glass -moved for us... it was recommended we request a box truck versus a pickup-which was amazingly no additional cost. our job wasn’t booked until early in the morning on a holiday but it was only posted around 5 PM the night before- The price to move on the holiday was the second cheapest day available over the next two weeks. We had an another quote from a different company recommended from the store where we bought the items but it was over $100 more and couldn’t happen until maybe two days later. The guys were very professional and courteous, detail oriented, experienced, careful and both spoke perfect English. Highly recommend the service after today’s experience!