GoShare: Deliver, Move, LTL

I used the app to have a cabinet delivered from Costco. Overall, it was easy to use and the guys who came were great. The only recommendations I’d have: 1. I got really bad gouge at Costco on how it worked, with an employee telling me that I tell them what I want in the app and the delivery folks basically go get it and bring it and I pay for all of it using the app (including paying for the item). Totally not how it works. As would be logical, you buy the item first and these folks just deliver. So I’d recommend that the app folks make this clear just in case the store employees keep giving bad info. 2. I wasn’t sure if I needed one or two people. I ordered two just in case, since the item was 150 pounds. Really I only needed one and could have saved $30. It would be great if the section that asks if you want a helper has recommendations to help gauge if you need one or two (for those of us who are newbies). In the end, I’m glad I used it and would do it again (though I’d get one driver and would pay for the item in advance! 😉)

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The most horrible experience imaginable I booked these guys and paid with a credit card in advance telling them that we needed two people to move small couch/love seat to 2 nd fl bonus room it was located about 7 minutes from our home and I picked 2 pm they sent a single guy and it was loaded on truck by store then he came to our house expecting us to unload it never called to say they did not have 2 people and my husband has a very large hernia and I have bad right knee so we needed 2 people and he pulled up expecting my husband to help unload and he did I could have done this myself I have Lexus SUV store could have loaded it for me and charged us 40 dollars it was suppose to be 130 I asked the owner to reach out to me but he would not so I am reaching out to my bank tomorrow to dispute charges they kept saying they would send someone out when they knew all along that this is s one person operation based on lies we would have liked to know that only one man when we needed two I reached out to the store tonight and told them of this horrible experience had to end up moving it ourselves these people are awful I would never use or recommend them they should have told us they could only send out one man and we would have reached out to another company to help us everything about this was beyond awful terrible would not wish these people on my worst enemy they just want your money and for you to do the work now I know better

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Super nice and friendly driver, but it took him 2 hrs and 13 minutes to drive 50 miles so it ended up costing a ton. I understand that the initial price given is an estimate, BUT, I drive the same distance/stretch on a regular basis and the store I had the pick up from called me while the driver was there so I know exactly what time he arrived and left. I also checked traffic on both waze and google when he was leaving, so I knew it shouldn’t have taken more then 1 hr 15 mins max.. How it took him an xtra hour, I have no clue. However... Considering they charge pr minute it ended up costing me 60 dollars extra. Unlike Uber and Lyft, there’s no way of actually tracking the drivers via gps, so he could actually have stopped for an hr lunch or and nobody would know. ( I’m not saying he did.) The app is a good concept, but hugely flawed as you don’t know the price until after the fact and there’s no way of tracking the drivers. Also.. it is very difficult to get a hold of customer service, so I would not use this app again unless these flaws are fixed.

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My first time using GoShare. The Driver said he that he was local at another project that was half an hour away (no proof). He called 30 minutes before he arrived. 2 minutes to load my 1 item. Less than 5 minutes to the destination. When arrived he wasn’t sure how to bring in the 130 lbs furniture that fits any Std size truck. He clocked 67 minutes while it was only 50 minutes but the furniture piece was still not carried inside the house yet. He distracted me asking I should checked in and rated him 5 stars. After that I then helped him carried it in. Basically they charged time time starting from where the driver is coming from. He explained it after I complained why it’s almost doubled the orig estimates $45-60 for a 5 minutes away. Ended up paying $80 plus $5 tips. The guy tried to offer assembling for $50 paying to him directly. After removing the piece I saw it would take even my little girl would be able to assemble in less than 5 minutes so I changed my mind having him to assemble. He then whined that he clocked me in sooner. I ended up giving him another $10 tip. I will be smarter next time only if I have no choice but to use their device again.

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There is very poor communication between the dispatchers and drivers. The drivers have been very nice. This was the 2nd time we used service. The first time we had a large 6 piece sectional couch from Costco in 5 very large boxes. Requested large cargo van or truck. Took pictures of all boxes. The poor driver shows up in a small Ford cargo van. Props to him. He worked really hard and barely got it loaded. He Put one piece in his front seat. Just today scheduled pick up for large dining table from Pier 1. After 10 min was told no drivers in the area. No big deal. Texted them back that I will cancel job and reschedule. Received text confirming cancellation. This was at 5:03pm. At 5:56pm started getting phone calls from both the store and the driver that he was there to pick up table. My family was leaving for dinner but decided to do it since the guy was already there. He showed up very quickly. Nice guy. They did give me a discount on job but still a big inconvenience. They put their drivers in bad situations due to poor communication. May consider using in the future.