Collect+ Delivered by Yodel

I’m pleased to see the app has been updated for the iPhone X. A useful app that I use quite a lot, and also it now looks good on the iPhone X larger and more higher resolution screen. Well done developer 🙂👍🏻

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Downloaded this app as I had 5 parcels coming click and collect that I needed ASAP but was working, so I wanted to track them all so I could then nip out of work to collect them all. In the morning they where all down as expected today. One was delivered in the morning, so I waited for the others thinking they would maybe arrive in the afternoon. Nothing. And when I’ve gone back on the app today, one says ready for collection, one says misrouted, and all the information it said on the other 3 has disappeared so don’t know what’s going on with them. Just pointless when you can’t trust the information they provide

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It’s odd that this company has any decent reviews considering their conduct. First attempt to use them, they failed to deliver the parcel, which was marked as okay to leave safe, and now have immediately started shipping it back so my family won’t get their Christmas presents. On the app it’s clear they only tried to deliver once but on the phone they chose to lie and claim three delivery attempts had been made. Worse than useless - should be shut down.

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When I haven’t had any open orders for weeks, i really don’t want continual notifications that there’s a collect plus store nearby. Even if I’ve got an open order waiting drop off, I already know where the store is before placing an order. Can this functionality be removed please. It doesn’t offer any value to current or previous users

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After 5 attempts to register I finally got the verification email however the information shown in the app is completely false. It says my parcel will be delivered today but the whole day no driver showed up. Having called the customer service they told me the parcel is scheduled for delivery on Monday!!! What’s the point of this app? Avoid using this service. Completely unreliable and rubbish.