Parcel2Go

As previously said in reviews this app is great at tracking, however when it comes to quotes it can be deceptive. Recently had an EBay clear out and sold four items that were long parcels when posted. I entered weight and dimensions correctly, obtained the prices and paid for the postage however 3 days later received surcharge invoices for being “wrong dimension” and therefore incorrect parcel size and price! There is no contact to appeal and even when you do get anywhere near how to appeal you need photographic evidence. I won’t be using again, as I may as well process directly on carriers app and track that way.

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Used to get shipping costs for items I was listing on eBay. Carefully checked all the information so that parcel met Size, weight and volume requirements and used price for my listing. Go to book, and get different prices for identical items. Only options are suddenly 5x the price. Two similar items, the smaller lighter one costs twice as much as bigger heavier item. Items booked for collection but no one turns up. To be fair on the app it does work quicker than the website and you get the same inaccurate quotes from both. Why bother asking for weight and dimensions, if you are not using them to filter out services where your parcel doesn’t meet the criteria! Using the on screen help, several times it has suggested using the live help button at the foot of the page, but no such button. You can access your pre pay account

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Downloaded and installed on my iPad. Designed only as a vertical iphone app, so stretched but can live with it. Got a smartsend price for an ebay item I’ve sold. Defaulted to myhermes and took me quite a while to work out how to find alternative courier prices. No options to sort/filter couriers and all prices shown ex-VAT (no option to toggle to inc-VAT). Changed to Collect4 as lower price but then the total price appeared as zero. Seemed no way to make it recalculate. Tried to checkout to force a recalc but still zero price. Exited the app to try to force a recalc but when I load the app it now says ‘uncaught exception’ and never loads. Same happened repeatedly so gave up and used the website to place my order

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Spent the whole Saturday waiting for the courier to pick up my parcel- around 3:30pm I refreshed the app (from which I’d been doing all day, every 20 mins) “parcel collected at 12:30”. Ah yes 12:30, just after I’d reclined from staring at the door to staring at the window for some visual variety. I contacted the live chat asking what had happened “sorry about the situation, I’ll book another collection for Monday”. Great, another day waiting from 8am-8pm for the courier, all while my client whom I’m selling to isn’t getting the service she paid me for. They’ve taken my money and haven’t given me the service I’ve paid for, if I knew this would have happened I would have gone to a different service altogether. Can’t trust to use this service again.

This app saves me even more time now. The website is very user friendly on my mobile devices anyway but this is excellent. I love the way my account login works on it too and you can do everything on the app just like you can on the desktop version. But.....the biggest pro is the ease of use accessing live chat. Much better than the desktop version.