Banfield Pet Hospital

I’ve always enjoyed going to Banfield pet hospital for my dogs because they also get groomed and do the dog day care and hotel, events etc. so out of that convenience I started the clinic. We’ve now been going 4+ years for my two dogs and my cat. They have since made some super useful updates that I LOVE. 1) online booking - this is MAJOR for me. My schedule often interfere with reaching many places during regular hours. 2) notifications - reminders are the best! 3) access to all records in real-time like vaccine info etc. this was surprisingly helpful when I took them to an event at Petco and was asked for proof of vaccines (which who carries that on them at all times) fortunately we were able to pull up app and provide required info and get on with our day! My location - Crystal Lake IL - is amazing. Super kind and loving staff! Thanks Banfield I’m Crystal Lake IL!!

I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using this app. If you are in need of a veterinarian hospital, consider Banfield.

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I loved this app so much. You could see so much. Biggest thing was you could see (and screenshot and send to your groomer/boarding place) all their pupdated shots. You could see what’s going to expire and when. Now you see nothing. My FAVORITE thing of seeing their weight from when they were 8 weeks old until current IS GONE. Which makes seeing my dogs weight loss progress (not only gone) but harder to track. I not the person who doesn’t ever do updates on my phone.. I do them happily. BUT I have never wish so much before that my auto updates were turned off. I’m so disappointed Banfield. I actually just recommended another corgi new to the area to you- mainly of course because one of your vets - but also because of this app. I decided to write a review PRAYING you would fix this. Please, bring back the old version. Or at least bring back all the items that were available to us and keep your new format. Ugh... I have no reason to even use this app now

I love the app. I love being able to see what my pet is due for and when it’s due and being able to request appointments and keep notes on my pet; however, I think what would make the app better is to allow clients to see their vaccine history. So not only will they see when their pet is due but they’ll also be able to see when the vaccine was administered. That would limit calls to Banfield Pet Hospitals to allow them to answer more urgent calls faster than if they’re having to fax vaccine records, give verbals to groomeries or other hospitals, and clients. When this happens, I will gladly change my rating to a 5 star. It deserves it, we just need to fix this minor issue.

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Takes forever to load, filters for In-Room just flat out don’t work with “Next Available” searches even though it shows it as selected, the results returned are for Drop-Off. Selecting a time is super annoying, the collection/scroll views containing the selectable time slots keeps resetting its contentOffset.x on “did end” decelerating, guessing there’s a some cruft in the delegate method handler there that incorrectly setting the contentOffset for a false positive on an edge case condition. All the Banfield locations are swamped with calls in my area, probably because the scheduler isn’t working and they just want to make sure they’re getting the correct appointment type/time/etc down on the books. Requests are still slow af, the app appears to still be using a single threaded network request system where any pending requests on any other screen block new requests until completion or timeout. Not everything is as slow as it used to be, I will give them that. There have been some improvements. It used to take MINUTES to load the pet images and the home screen, now it takes about a minute at the maximum. Still slow af, but better than it was.