Ally Auto Finance

This app works perfect but the only this is whenever I go onto the app it just looks so old? I don’t know how to explain it I have an iPhone 11 and it looks like the screen of a samsung galaxy 6. I don’t understand app software but I think it’s the format of the app onto the phone it’s downloaded? No clue honestly but please work on that:)

Minus the having to wait due to maintenance to make my payment this month this app has been great. It won’t let me change the name of the account though even though I edit it and have talked to them it never changes. The point of the app though is to make payments and check on how much you owe and this app does a great job of that. All my payments go through quickly! I recommend using this app if you have a loan with Ally!

I haven’t had many problems with the app. But shutting down the entire payment thing for an entire week for “maintenance” was ridiculous. I’ve received so many spam calls since using the alternate options, and did not trust that wouldn’t charge a late fee, or report to my credit. They wouldn’t even let you talk to customer service! A notice, an email...some type of advance some people could plan for that would’ve been nice.

Not even sure if it does any good to post reviews on apps these days, but how do they still not have Touch ID? Ally's banking app has it, would it really be so hard to copy that over to the auto app? And when you talk to customer service to figure out how to submit the suggestion, they say no problem, I've submitted that for you. Somehow I doubt that. You've got it on one app already, for a pretty long time now. Be freaking consistent.

The app definitely needs improvements, but if all you need to do is check the balance, double check your due date, and make a payment with a cc you already have saved on your account than it’s fine.