Merrick Bank Mobile

response required

🤬🤬🤬🤬 Not being able to pay via debit/credit card has absolutely made this card worthless too me!!! I’m not accustomed to waiting 4days for you to take your money after I’ve given you authorization. They have hit me with returned check fees every month now for the 4 months that I’ve had the card😡😡😡😡. In 2019 you would think that every credit card company would get the memo that we need the payment process to be user friendly!!!!! Of all my credit accounts merrick bank is the worst when it comes to taking and accepting payment. Make sure you read about acceptable forms of payment when you apply for a card!!!! I’ll never make this mistake again. NEVER AGAIN!!

Everytime I login I select the box “remember me” and then proceed to use application settings to allow for quick preview. Then I attempt a login later in the day and once again both these options aren’t saved. The app has deleted my user ID and does not allow me to use quick preview. I have used the app for almost a year, only recently has this become an issue. Please fix. Other than that I had loved the app. App update: I changed my one star to 5! My issue was the system deleting my user info for quick log in. The issue has been continually fixed for about a month now, I’m happy to report this no longer seems to be an issue. Now for the positive, what I like about this cc app in comparison to others, my payment post next day, this makes Merrick my go to cc if I want to make a last minute charge. I really like having my bank payment post quickly. My only complaint now resides with rewards, this card offers zero, but has no annual fee or other random fees. I do really like that Merrick gives credit line increases every 6 months with no fees also. I will keep this card forever.

response required

I have called about the app only showing me transactions from April and May of 2016!!! It is Nov 2017, this has been the case since September 2017. I was advised they knew of the problem and were working to fix it. I still have not seen an app update and the problem is still happening. With all the credit card fraud, I will not be using my card at all until this is fixed. There is no easy way for me to check pending transactions to verify activity on my card. Until this issue that is extremely overdue to be fixed, I was satisfied with the app and card. (I was instructed to uninstall and reinstall... i did that, it did not fix anything.)

response required

This is undoubtedly the worst and most unreliable app that I have in my phone. It rarely remembers me, requiring me to log in. It often won’t open and appears to be loading endlessly. When I attempt to perform tasks, including logging in and making a payment, I repeatedly get an “Invalid Request” notice for no apparent reason. I’m glad that I have credit cards with other companies that I can readily recommend friends to use because apps are a big part of what many of my associates take into consideration and having a terrible one like this is a no go.

First of all, Merrick has given me the best opportunity to repair my credit. I have been working hard to do this. When I lapsed on a payment , I was charged a late fee. I was so upset and thought I’d try to see if Merrick would forgive my late payment just this once. Guess what? They did! The rep was so kind and helped me in 5 minutes or less. Thank you, Merrick for understanding the human experience. 🙂