Wingstop

Wingstop is my wife’s and my treat for the week - every Friday we order Wingstop. The app was great I could order it in just the right time to put my kids to sleep then go pick it up without having to step away. The new app is very good and easy to use, but recently they removed 2 key options that without them don’t allow me to use the app. Making the wings and fries well done and selecting if I want all drums or all flats. I use both those options every time I order but recently those options are not there. I’m going to call my order in today, but without these options that removes the convince of the app and ability to quietly order and time it out. Unfortunately this might lead us to order from somewhere else moving forward. I will def update the review / stars if this gets fixed.

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My husband and I love WingStop. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from the app to have wings delivered. Recently however, the app is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we made the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order. Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If the app is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again. We just thought the developers of the app ought to know that they are losing the company money. Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to.

So I downloaded the app and decided to tú the delivery option this time. Was easy to get done and no problems with navigating the app. So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. The app said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going To pickup the wings my self now by this time I had been a good while that my wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was the app she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my belly

App is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request.

Pro: The wings are great and consistent, the main reason they get my business. Hockey night with the boys, nothing quicker, easier, or better. Con: I use the app to order, but it has a HUGE problem they apparently do not care to resolve. Tap your previous orders, and that come up. You get the price, but you have no way of seeing the orders and what is actually in them, only the price. Question: if I can’t see what ordered previously, exactly how in the hell would I know if I want to order it again?? You have a button that asks to re-order this, but if I don’t know what the order was, why would I want to do that?? It would save both of us time and energy if you would FIX THIS. You get 3 stars because you refuse to fix this problem with your app...and I’m being generous. Franchisers, get corporate to pull their head out and fix it. Your paying them, make them get it done.