WEX Connect

Thank you for updating! Everything works and the new UI is worlds better!

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This app was working fine for over five years. Then it stopped working suddenly. It lost all my favorites and the locater services were not working. They do not have support for the application. I had to try to contact them through there fleet website. It took three attempts to reach someone. When I did, they wanted to know what my account number and business was. Then they sent me a PDF file of how to use the app. I think I already know how to use the app. You just can’t use it when it’s broken. They have no support for the application whatsoever.

In my area, pricing is fairly accurate. Some stations show as not updated for 72 hours. Since I’m not sure how updates arrive in the database, this could be an issue with station and not the app. Data is presented well and will surely find you a gas station if you need one. What would make this a better app would be to increase the load speed. Users are familiar with WEX, but to see the logo up to ten seconds on older devices is just ridiculous.

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I’ve been sent to so many stations that don’t exist or have bad addresses that I feel like I’ve burned as much gas as I’ve put in the tank. The map mode has limited features, and “use two fingers to move the map” is archaic. I feel like if this was outsourced to use something like Yelp’s AP, it would be a lot more user-friendly as far as navigation goes.

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App worked great on my old iPhone 4S, not so good on my new iPhone 7. At least once a week the app goes brain dead and does not respond. I have to delete it and reinstall. Works good for a few days then bam! no response from any feature. I have to reload the app and all my favorites again. I have complained but no one seems to know what the problem is.