VRE Mobile

I use the VRE app instead of paper tickets and works fine for me for its ticket function. And I like not having to worry about a paper ticket. My main complaint is that the app doesn’t have the actual times for train schedules (just a countdown in minutes to when the train is scheduled to arrive at each stop) or real time status (have to link through the website). It would be great to have push notifications when delays are occurring or for info on what’s happening when you’re on the train and there’s delays (instead of having to check Facebook and hope for info). Also had a lot of difficulty when updating card info.

This app is just for buying and showing tickets and for that it's great. There is not really any other convenient way to convert smartbenefits to ten-day rides and for that I am extremely grateful. Admittedly it is cumbersome to connect your smartbenefits account to your VRE mobile setup, but once that is done you just use the app to buy tickets with your smartbenefits, a functionality that should have been available from the rollout of smartbenefits. The app should be called "mobile ticketing" because it seems everyone expects a more expansive app including train tracking, etc.

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Positives: I can purchase and validate tickets in the app. Negatives: I can ONLY purchase and validate tickets and vain the app. The rider tools tab just links out to the VRE website which is pointless. If I wanted to go to the website, I would just go to the website. When I’m on the train and attempting to get on the app, it takes longer when we are going to an area with bad cell service. So no, not reliable in being able to access things like the static schedule without being connected to WiFi. But then again, it doesn’t offer you the ability to see a static schedule because you will be directly to their website. I would have expected that their app would have the most basic of details regarding their service available without needing to be connected to WiFi.

This app is terrible. The conductor and I spent 20 minutes trying to activate/validate a ticket after I bought it. We were constantly cycled into buying another ticket instead of validating the one just purchased. The interface on this is designed by martians for martians. It shows reduced fare on tickets that were purchased full fare. It won’t pull up details on some tickets in history but will on others. Switching to the app puts the blue “Buy” button on the middle of the screen. Then it eventually lowers. Tabs are all wrong. They should be for current ticket, ticket wallet (unused, used, and purchasing), trip tools, settings. This should be structured like the airline apps... tickets go into the Apple Wallet on the iPhone. Get with the Program!! Half the time the “app” pulls up a half baked, counter-intuitive web page in the view. Hey Script Kiddies! That’s not an app! App is garbage.

We tossed away $19 first time using this app. I wanted to purchase tickets day before. Website says physical tickets last 5 days, then can be used. This app tickets last only one day. No warning until after I purchased the tickets. Last time I will ever use it.