Vitality Bowls Superfood Café

Can’t get enough of their delicious bowls and 9 out of 10 I have had excellent customer service!! The one on college has a very nice space, including a couch and electric fireplace. A perk is every time you buy you earn points to spend at Vitality Bowl. Plus they have excellent deals that pop up on their app! If you like açaí bowls this is a good place to come and enjoy one!! They also have many other options, but I am crazy about their bowls😃

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App has many bugs. It can’t pick up location, save a favorite location, or save a previous order. Selecting ingredients are difficult in the app. It doesn’t default/tick the items standard in the selected item. So if you select “no on top granola” instead of the standard “granola inside” you may still get some granola when you are trying to make the thing gluten free and add gluten free granola. You should mark your item gluten allergy. It also is a drag if you substitute gluten free for regular you get an up charge and they put a minuscule amount in there. My location messes up the order 50% of the time and makes the standard even when modifications. Some employees don’t put a label on the bag and we’ve also had issues of getting someone else’s order. It’s a shame that the technology and the lack of good procedures and processes make this place less than it could be.

Everything in the store is amazingly good for ones’ health ! My favorite fresh juice is the Rehydrator ! So refreshing ! The mobile app have lots of room for improvement tho ! I wish it will save info on your orders . When you order , it needs to be finalized immediately coz if you don’t , you gotta start all over again 😩

So I will give it 3 stars because I can place an order through here but upgrades must be made. It doesn’t automatically log me into my nearest stores menu and it seems to have a hard time sometimes recognizing which one is nearby. It also doesn’t let me save favorite menu items or orders and it’s just too chunky and needs some new interface when it comes to the menu items, making it easier to pick and choose what you want.

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App has trouble with “remembering” what part of it you’re using. For example, you might choose a bowl and are then taken to a summary page, where you have to select Edit instead of Check Out if you want any variations. Also, the payment system is broken. I saved my CC and after using it two or three times I now get an error message saying it doesn’t work (the card definitely still does work). To make matters worse, I can’t “manage” cards so that one is just stuck I can’t add another or replace it. This renders the app useless.