Raley's

I have been using your service for a couple years now I think. It helps me immensely as I am disabled and have a daughter that is disabled. Your shoppers have all been extremely friendly, helpful, and professional. I have been very happy with the foods they need to pick out in produce and meat departments, a concern for this type of service. I’ve never been disappointed. I love that they text me with any questions or substitutions. I am now living in Kelseyville but travel down to pick up my groceries or have my ex-husband bring them up to me. I’ve tried the Safeway delivery service up here and it’s bad! I’ve been a happy customer of Raleys since 1989, since we first moved to Rohnert Park! I will continue to shop there until you open a store up here some day! Thanks, Cathy Van Dalen

Raley’s ecart pick up is THE best. First off, I love that their app shows you prices of things they carry unlike Safeway’s app. Second, you can do quick reorders of things you have already purchased so you don’t have to search and add each thing individually again or save it in a list. There is a previously purchased section to add anything you missed. Third, being able to pick up my groceries around my schedule when I was pregnant with my third baby was a life (and feet) saver! I have already recommended it to all my family and friends and now I highly recommended it to you!

I love the convenience of the app but could use some improvements....when I click on my special offers, I wish I could add those items directly to my cart instead of having to type in the search bar for the item and add to cart and then have to go back to special offers to remember the next item and search for it, etc. Would really help save a lot of time. Also, it would be nice if the discounts would show up in your cart before checking out so you can see that they were applied. It’s not until you’re about to pay that you are able to see a discount applied and it never seems like the total discounts were applied so maybe an itemized list of how much you saved for each item would be nice to know it really worked.

The best store in our area! The manager, Rob Kiehlmeier, is always professional, helpful and his kindness extends above and beyond. My experience with eCart has been Exceptional! Their best eCart person is Karen Packard! She is amazing and has and still does lift a heavy load off my shoulders. She is the best person at Raleys to do the job. Karen helped me when I couldn’t lift anything due to a car accident. She refused to let me help her. She always asked me how I was feeling etc. She is a Raleys superstar! Karen’s customer service should be recognized as the best part of this eCart program! Raleys should use Karen’s skills to help train others. Excellent service!

I love using the app as it keeps me track with my spending. However, I think this app could improve especially the pick up part. Developers should check out a major store that starts with a W, as their app is super easy and awesome pick up, no calling, no texting when your time comes to pick up you simply check in, and they track where you are so your groceries are ready to go when you arrive. When you arrive, the app will ask which parking number you are in and color of car in and out within 5min.... I love Raley’s food selection as you always have what I need and great produce!