Sutter Health My Health Online

I was using the myChart app previous to this Sutter Health app. Since the developer is the same for both apps, the interface is now the same. Recently, the entire Sutter Health system network was down from the evening of Monday, May 14 through Wed., May 16. No on could access patient information and some phones did not work with regard to staff calling out (to notify patients with scheduled procedures). This app provides basic information, i.e., less than the web site, but otherwise functions for my needs. For those having issues creating an account, I suggest creating it on their website. A few months ago, they were updating their website to which my proxy account no longer worked. Weeks later, I finally reached a customer rep that listened and had me try all the basic troubleshooting protocols to no avail. She alerted the tech dept. and eventually it got fixed. So, if you experience log-in problems, consider contacting the support reps. Since this is only for providers in the Sutter Health network, myChart is more versatile as I access other health organizations.

response required

I can’t log in easily. You always want me to change my password. Why don’t YOU remember my password. I Wait and then try again. Sometimes it works and then sometimes not. ?? I do not see a button to view sent messages. Oh there’s one now! I have 2 accounts on the Website, mine and my husbands. When I logged him out the last time you kept his log in, i was not able to re enter a user name so now I cannot change it anymore. So you locked me out of mine. I need mine tomorrow to message my doctor. I cannot hear on the phone to call so I rely on the website. Ever sense the website has been installed it has not worked. FIT IT. I would give it a NO star if I could. Because for me now it is useless. My only alternative is to have someone else call for me. I hate this website. And that’s how I feel. SZ PS the only thing that I can give a star to is the Blood test results that is good because it is easier to check now. But if I cannot log in that is useless also. New development as of April. My husband and I are on this website, so now when I sign in I get only my husbands data I am locked out of mine. We have 2 different user account sign ins but when using either one I get only my husbands account. This website must be run by the government it does’t work??LOL I must keep a sense of hummer so not to get angry.

response required

First of all, I’m constantly bounced around from website to app and having to re-enter my password every time (even when I’ve checked “Remember me”). I see my doctor every month, but it still lists my primary care doctor as one I haven’t seen in 5 years and another I saw once while at the emergency room. Trying to change this information myself is impossible. Your ads boast you can make an appointment on the website, but only a handful of doctors actually allow you to do so. I think whoever designed this app was overthinking it and missing what users actually need to do: make appointments, contact their cars team and LOG IN.

The App offers an easy navigation system for anyone to use. The fingerprint access makes the login process so much easier. I enjoy the ability to check my lab work results and set appointments with ease. So many features on the new app that makes this app the best I’ve used in the past ten years. For those who wrote a bad review, I suggest you educate yourself on how to utilize the app. Also, the app is not responsible for your doctors lack of response.

response required

Website is broken; it keeps directing me to use the app. So I downloaded the app and it doesn't work in landscape mode on my iPad. It's no surprise that this app has 2 stars. A competent developer would have made it work in all orientations; who knows what else they screwed up. Are they competent enough to keep medical information private? I doubt it and I literally don't have enough confidence in them to bother turning the iPad sideways. They screwed up a website that had worked for years to push people to use this garbage app. I need to find another place to go; PAMF is not worth the $1100 a month I pay for health insurance.