One Medical

In general, the One Medical app is a great way to quickly communicate with my medical provider. But there are two super frustrating bugs I hope the team could fix. One, the app frequently deletes draft messages when you switch to another app. If you’re writing a message with long prescription names answering detailed questions from your medical provider, then lose everything, it’s brutal. Secondly, the app disabled basic copy and paste when you’re writing messages. So don’t bother trying to compose messages in another app to avoid losing your data. You won’t be able to share that information with your medical provider. Please fix these minor bugs, One Medical team, and your otherwise great app will be wonderful for your patients. Thanks!

So convenient! I just love that I can get help and advice for an ailment through the app quickly and conveniently any time day or night. I am a busy professional and seem to fall ill at the most inconvenient times, like on a business trip or on weekends. The best part of being a member of One Medical is being able to reach a a care professional through the app at anytime day or night on my schedule. There is always someone available to me to answer my questions, treat my current symptoms and give me advice until I can see a doctor in person. I can even schedule my appointments. This service and the medical advice I’ve received has been invaluable in getting and keeping me healthy.

I have had a hard time in the past with communicating with doctors and getting lab results. This system is so efficient I can’t believe that all practices aren’t run like this. You can make your appt. on the app, you can get your test results and talk with your Dr. on it also. Recently, I had to use the video chat service because it was Sunday and the Dr. I spoke with went over my chart, saw my recent test results over a ailment I was dealing with and sent out a prescription which I had in my hands 20 min later! Best service ever! Totally worth the annual membership.

I have tried a few times to log in using the mobile app and every time it redirects me to the web to enter my company sponsored info. It then says “your subscription is now active” and gives me a web view. Going back to the app does restarts this whole process and i never can make it past sign in.

response required

I hadn't received a response after a few days from my practitioner to a medical question I had messaged through the app. I checked the message thread and saw that the message had never been sent. I never saw a message telling me the message hadn't been sent, it just failed silently. When I tried to resend the message it failed again with no guidance on what was wrong or how to remedy the problem. For a healthcare system, this is extremely irresponsible, and for many time sensitive medical questions could mean life or death. At minimum make sure the user knows nobody is seeing their messages so they can get help elsewhere.