Starbucks

I love everything about this app for the most part I’ve never had any problems there are only two things I would change and hope to see in future updates. One being the fact that we can’t input a lower amount than $10 on the Starbucks card. It’s annoying that I have to take $10 out of my own debit card to reload onto the rewards card, just for a $2 bagel. It forces me to spend the other $8 and I don’t go often enough to be spending so much money on it. I prefer to use the app because it’s faster and I use it on my breaks at work because I have a limited time and it would just be a lot more useful if we were able to input a specific amount that we want to reload onto the card (ex: $3, $5, $0.50) because sometimes I’ll have about $1 and some few cents left in my card and if I want to get a cake pop or a bagel I don’t want to have to spend a whole $10 just bc that’s the lowest amount I’m allowed to reload. We should be able to reload just enough to cover what the order total would be. It would be very useful! And another thing would be to have the option to customize teas to “kid temperature” as it’s always way too hot to drink & if I’m ordering through the app it doesn’t give me that option. Thank you and I hope to see this in newer updates!!

The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.

The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!

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I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.

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The Starbucks app allows you to earn points for purchases made through the app. After receiving 125 stars (assuming you are gold status), you can redeem a reward which is worth one free drink or food item. The app gives you “challenges” called Star Dashes. Some of the challenges offer an extra 10 points or so for making purchases during an allotted time. But then there’s the big challenges that give you a full 125 stars for making specific purchases during the timeframe given. I have noticed that there are times where the app does not accurately reflect your purchases or give you the stars especially with the bigger challenges which makes me wonder if this is an intentional bug so as not to give you a reward to redeem a free drink. Kinda disappointing since I probably would not have ordered the specific item if it weren’t for earning the extra points. Also, I notice that the app does not reflect all of the stores available even though they do offer mobile orders. I don’t use this feature very often so it’s not a big deal and I have also stopped using the app for the most part but because I received a lot of gift cards for the holidays I decided to try it out again. I can say that after the gift card money runs out, I will likely not use the app or reload my card after that.