Insomnia Cookies

Overall great experience I have ordered a bunch times with no problems , but the last two times I ordered for whatever reason I had issues. Maybe about two week ago I tried to order snickerdoodle which is my fav and it wasn’t listed on the website , I called but you don’t get the store when you call you get a call center. I was told they were sold out mind you it was 12pm and they open at 11am it’s minor but a little annoying. Hope that not an ongoing thing . Yesterday when I tried to order they didn’t offer delivery service , not sure what that was about still annoying . I still love there cookies and recommend you to try them.

I used to use safari to order my cookies because we get bombarded with app choices on iPhones but this one is a real treat (pun intended)! The app was super efficient and it took much less time to order than it would have through safari! Sorry Apple. Plus using my “cookie dough” (the rewards cash) was super easy and took my price does drastically. Apparently I order a lot of cookies. Oh and try the chocolate peanut butter cup or the peanut butter chip if you haven’t, you won’t be disappointed!!!

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I LOVE INSOMNIA COOKIES, but the app and cookie tracker is poorly designed with no expected delivery time listed on the tracker on confirmation email which makes the tracking process much less helpful. I waited over an hour for a status update for my last order and called the call center only for them to tell me they couldn’t get in touch with the store to find out what happened. My first time ordering was fine, but every order through the app since has been worse. My order today while it showed up very promptly, it showed up while the tracker said my order was still baking even after refreshing it several times bc I wanted to make sure I’d be back from walking my dog by the time it came. I will no longer be using the app to make purchases. Serious updates needed.

I mean it can’t really be any better, but it can be a lot worse. This app does the job man. It lets you order cookies, shows you pricing per cookies, gives you ordering options, has an accurate GPS mapping service, and most of all.... WORKS. If anybody complains about this it isn’t about the app, it’s about the cookies or delivery which are... separate from the app. All in all I love cookies man and this makes it super easy to order some, know what I’m getting, and the general ETA of delivery. Nice.

I like how the app lets you “track” the progress of the diabetes inducing orgasmic warm goodness coming my way. Unfortunately, if you close out or click away from the tracker page, then the app loses the ability to track. You would have had to written down the tracking numbers. My blood sugar levels are way too low to have to deal with numbers higher than that of a Sugar Rush order. Even through the order history is there, that only allows you to reorder that original order.