SRP M-Power

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I like it for now what I love is being able to pay from phone and it comes back on. I don’t like that the app does NOT reflect current balance!! I had $6 left and NO power well that was “as of midnight” balance!!! That is a nuisance and should be fixed so the meter communicates with the box and the phone in sync or at least a REFRESH button??! Also added my 2nd payment method 3 times and it won’t save ! It says it’s been added and I chose default checking and it’s no where on this app. Haven’t figured out yet how to delete the 1 st account?? How do you expect me to pay?? Also waiting on a DEBIT card payment option!!

Love the fact that you can pay through your phone. But, it takes four to five business day for them to take it out your bank card. I don’t mind, because it’s better than nothing. The only thing that bugs me is that, it won’t show my current credit! It would only show my credit from like, six hours ago. I could have a dollar and the app wouldn’t notify me or show me. Please fix, you should add a refresh option to update you on current credit. Thank you.

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It would be so much better if it actually showed you the amount you have left AT THE right time. My power has gone off so many times because it’ll say we have ten dollars left from EARLIER when actually we have like five cents so it is very inaccurate please fix it. Also every time we put money on it through the app, it will take a couple extra dollars off for no reason. So if I put a quick 10 bucks on it I guess I’m only putting like 6 and it takes the rest. Stop taking extra money

I personally think this app is great. I could see that the only downfall is that your remaining balance on the app versus the m-power box are different but ALWAYS GO OFF OF YOUR BOX!!!! This is the issue that most people are having. I consistently check my m-power box so I have never ran out of power. It’s so convenient to have! I didn’t mind driving to the stores but this is great. Just keep up checking the physical box and you’ll be all right! 5 stars if they fix the money thing, lol.

Using this app instead of having to drive 10 minutes away for electricity is amazing! You can put multiple bank accounts on there so roommates can pay straight out of their account! The only problem I have is it only updates the electricity it seems at midnight, I really wish it was real time. Also it would be nice to lock accounts with maybe a special pin, so that anyone using the app for the house can’t put money in from your bank account.