Desert Financial Mobile

I was forced to update this app this morning and it won’t continue past the page where I create a unique user name. No matter what I put it either just comes back to say Continue or it changes my user name, to something totally different, but still won’t ‘Continue’. I’m forced to go back and it starts the whole process over again! I tried putting in different user names (and some were quite unique and I’ll probably never remember them). If the problem is that the name is taken it doesn’t give me the option to try something else. I even lose the ability to type. This is really frustrating!

Thou I like the refreshed look of Desert Federal I find both there online and mobile apps are primitive compared to others. I think if your seeking to be ahead of the game that the appearance refresh isn’t enough. Can’t transfer external funds from another outside banks. Font is small. App is slow with initializing. Criteria for having an account with low maintenance fees is higher then commercial. Alerts doesn’t even include a basic direct deposit alert.

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I have excellent credit requested a loan for 5K and never got call back or anyone to give me a courtesy call back . I work in management at WELLS FARGO and you can learn a thing or two from a big bank . Why would you lose business in this manner and forsake a loyal customer who has been with you over 13 years. I took my business else where and was approved that day. Shame on you Desert Financial for not being there for a person who has stayed faithful. I have considered taking my business elsewhere and discard you like you did me. Im sure no one will call me back because only millions speak loudly in your world and customer service is not even a thought. Im ashamed to be a member and see why your growth has been saturated. GREAT CUSTOMER SERVICE YOU ARE NOT!!!!

ask user to change the rating

This app can be very helpful to check my account balances and to transfer funds if needed, however I have had recurring issues with the ‘pay anyone’ service. It is very helpful when it works as I can send my rent directly to my landlord, however it has been buggy recently and is extremely inconsistent. It will often times not send the money and say “error try again later” but never explains what is going wrong or how to rectify the error, which is frustrating when I need to send rent money that day and it decides to not work the whole day! If that gets fixed then 5stars

I much preferred the old app, most relevant information was on the home page and if not it didn't need to be accessed from a drop down menu, they also locked my account and made me make a new password! Why are you wasting my time with this crap!? If something isn't broken don't try and fix it because odds are that in the process you'll probably break it! Just look at your apps rating, do you think we like it?