Sesame Place

response required

Used to enjoy using the app in 2017 for show times, map directions and accessing barcodes for our season passes. Now it’s basically the website brought to the app with a minor map function. The map isn’t as easy to use as before nor are show times as prominent to find. Enjoyed using the saved card feature before but now that’s hard to find if it’s even there. Had issues as other season pass members in being logged in by barcode and it still asks you to log in again. Very difficult finding season pass exclusive discounts you need to purchase online. Unable to add passes to wallet as before. Very disappointed overall. With this rollout’s features I genuinely went to the App Store to see if there was a new one just for the park as this seems to no longer suit that purpose.

response required

Now that Sesame Place no longer offers printed maps and show schedules, this app is more vital than ever. Which is why it’s a shame it’s such a mess. Basic navigation is terrible, many functions don’t work, and the map is kludgy. Assuming they hired a professional app developer to build this, Sesame Place should demand their money back. The only reason I don’t give this app one star is because it does list upcoming event times, which is probably the one thing most people will use it for. Cmon, guys — you’re better than this! Park goers deserve a first-rate mobile experience... and this isn’t it.

response required

Since the app looks more like a port of the website, there must be some link broken with the Add [passes] to Apple Wallet feature, because nothing happens. The busy gears spin for a second or two and then.... nothing. Please fix. Additionally, it would be helpful to engage iOS’s Shared feature for the downloadable park map, to let the user truly port the map into an offline application. (iBooks, Acrobat Reader, etc.)

response required

I used to be able to have my passes on here to scan, but it doesn’t give an option to enter your new pass info. I tried to do it on the website and it doesn’t do anything. I’d rather save my passes on the app or Apple wallet so I don’t have to always have the pass on me. It would be nice to be able to have your annual photo pass uploaded as well. I have had nothing but trouble using the app and the photo key pass. There should be an option to use your fingerprint instead of having to log in every single time and half the time it doesn’t accept your password. The app needs to be updated!

response required

This app will cause you and your family intense frustration!! This theme park basically forces visitors to use this app for things like a map and show times, BUT it’s a real pain. Also, forgot trying to make any purchases on the map. It never works and then you have to go to the website on your phone. Seriously, Sesame Place, step up your game! This message is brought to you by the letter F and the number 2.