SeaWorld

response required

I love Seaworld, but this app is lazy. It’s incredibly slow and makes pulling out your physical annual pass card quicker than showing your annual pass through this app. Every time you open it you have to login. It doesn’t even start on the login page either. In the bottom left it has a quick menu item that says “Tickets”, so naturally you think, “I’ve logged into this app before, must be where my annual pass barcode would be.” Nope, it’s just so you can buy tickets or passes, which they already have a widget for that on the top middle of the screen that says “Buy Tickets”. The map is pretty bad also. More convenient to just get the physical map from the park. I’d say the only thing I use this for currently is to check showtimes before I go to the park so I can plan my visit. The bizarre thing is I connected my annual passes to my account through this app, but when I login on their website, it shows that I don’t have annual passes. They really need to work on IT all over the place.

response required

Hard to navigate and fails to accomplish the main task I want to use it for - to present my annual pass easily on my phone at the gate. It’s not easy to login, it logs you out, doesn’t keep you coincidently logged in like most functional membership apps would. Every time I’ve been at the gate ready to pull it up, it’s failed and I’ve had to scramble to use screenshots I have on my phone of my passes. The app is VERY slow and often shuffles to the wrong screen during my login attempts. Also the map section doesn’t appear when you try to pull it up. So what’s the point of having the app? The only thing that seems to work fine is if you want to buy tickets or pay extra for reserved seating or to avoid lines. I had so many hopes and expectations for this app but it resulted in only frustration and disappointment. Deleting it now.

For years this app (along with the nearly identical ones for the other SeaWorld-owned parks) was easily the best of any theme park. Then, about a year ago, it was inexplicably thrown out and replaced with a not-very-helpful web wrapper that was mainly focused on buying tickets-- not something you'd be interested in when you're already in the park. While it's still a web wrapper now, SeaWorld has made some respectable strides to make that mobile web site a bit more app-like. You can view wait times, a slowly-improving interactive map, info about rides, shows, etc, and for the most part do all the basic stuff that you'd want from a theme park app. It still lacks the cool features it once had like the ability to use your device to make purchases and the feature that remembered where you parked, but I'm hopeful there's some plan to bring that back.

response required

We got this for wait times. The app is just a glorified version of their web page. I don’t see the point in this app for us because... 1) It doesn’t always work. It will just show you the page to get QuickQueue. 2) There is no quick link to see the ride wait times. You have to go to the “...” and then it will show as an option. 3) The times aren’t accurate. It shows 5 minutes for Manta but the actual line display (and employee) says its 50 minutes. It hasn’t updated the app even though it’s been 50 minutes since lark open. This could be so much better if they just built an actual app that pulled from web api data points and made sure those data points were accurate.

response required

Seaworld parks are supposed to be One of the top amusement/theme parks companies in the world. Their app fails to supply the most basic requirements of an app. Navigation is non existent. If you start down a path which is incorrect; you are better off. Quoting and restating rather than clicking your way back. There is no back button. The “app” is really just a wrapper around the existing web page. My family has annual passes and the seasonal dining plans. The app is constantly trying to get us to either get new seasonal passes (lower tier that what we currently have) or to add on the dining plan which we do have. Trying to find your passes is near impossible. You would think it would be under tickets; but no that’s where you buy new ones. Did you invest in “photo key?” (Or have it come with your annual pass?) don’t look for your photos here, you need to download another pass for that. What a waste compared to similar apps by Disney, universal, six flags, even the H20 live water park has a better designed app.