Schwan's Home Delivery

Let me say this first. I enjoy Schwan’s food The delivery guys are above and beyond fantastic The ap is what is getting the low rate The ap needs some serious work. 1. It does not remember your login information, a fingerprint is would be great 2. The ap will not let me change my delivery date. It gives you the option but it doesn’t register. My delivery guy showed up on a week that I was on vacation because the change that I put in never actually changed 3. I have loved most of Schwan’s food but there are a few that I didn’t care for. It would be great to be able to rate the items or put personal notes on items so that I can remember not to order the ones I didn’t like. 4. It would be nice to be able to send an email to our delivery person. The only way to get ahold of Schwan’s is to call or live chat which is normally closed. To be able to send an email would be very helpful. There are meant times that I am looking at my account when it is not office hours Again. I am enjoying Schwan’s food and customer service. The ap is getting low reviews

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Their food is actually pretty good. I have been a customer for years. I am so sick and tired of their delivery service that I have had about enough. I have been given three different delivery times in the last two weeks and no one has showed up for any of them. This isn’t the first time either. Last month was the same thing. Reschedule after rescheduling. No one ever shows until maybe two weeks later when you are already scheduled for. About six months ago we missed delivery for two months. But when you call the answering service never has an answer as to why. You find out next time a driver shows up. I used to order a decent amount. But stopped when service got so terrible. If I felt someone cared, it might be different. You can never receive a straight answer though or god forbid some kind of complimentary compensation

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I have been a customer of Schwan’s off and on for over 20 years, but have only used the app for the couple of years... This review is for the app only... I don’t know what happened in the last update, but it all but killed the app as far as I’m concerned... I have a gluten allergy and in the past had no problem finding my GF items; however now unless I search by the exact name of the GF item, the search shows little to nothing... Worse yet is that the search brings up items that are obviously NOT GF free! Developers: Please look at the app again and make the fixes necessary...

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I have been a Schwan customer for over ten years and have used the app for about half that time. This latest update is beyond terrible for use on an IPhone. It no longer is user friendly, and lacks much of the former functionality. I will be deleting it and ordering some other way. Really hate losing the convenience of placing my order this way, but all the great functionality went down the toilet. Graphics are great once they load but the same information is either gone or buried. (The printed catalog has become the same way-visually it looks great but little useful information is included) May work on iPad but beyond awful for iPhone!

I have been using Schwan’s for about 4 years. The food selection is fantastic. Even when I screw my own order up in the app, the driver still gets it right. We live 2 hours away from a major city, yet we still get great dependable service. Unfortunately their rising prices on my fixed income will soon be limiting my choices. But I still highly recommended this service, and the app works great for me.