Lane Rewards by Lane Bryant

I have one small pet peeve with the app / LB’s website. I go to Lane Bryant primarily for the excellent lingerie (please bring back the soft satiny pink floral and lace chemise from summer 2017, btw! So comfortable but pretty and sexy, I’d buy three in other colors). It bugs me how complicated they make it to find coordinating panties for bras. You find a bra. Then you have to leave the bra page, go to the panties page, and search for matching panties, sometimes through dozens of options before you find what you’re looking for. Please make it so when you select a bra and color, you can see links to coordinating panties. It would make online shopping so easy. Not to mention sell more. If there is a pattern or color I love, I am likely to buy it in every cut and style of panties you make, but only if it’s easy to find. So in the store I can find them all easily, but online it’s a chore. If I have to hunt online just to find one coordinating pair, I’ll stop with one.

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I purchased a few slacks online recently. I chose the specific type of pants because the description advertised the pants as having "Pants with Super Pockets." I was specifically looking for slacks that had pockets. To my surprise, the pants I received which were the correct color and size but; there were NO POCKETS! Are you kidding me? I asked the clerk at the store why I did not get pockets sewn into my new slacks. According to the manager, "Lane Bryant NO LONGER SELLS SLACKS WITH POCKETS." She continued to say that the wording of the description meant some kind of mesh was there... so it appears to have pockets. As a regular customer, I am quite disappointed that I did not get pockets sewn into my pants...when I was led to believe I was getting slacks with SUPER POCKETS! That title is quite deceiving! What are the Buyers thinking? Us larger women use pockets for functional reasons... I feel almost discriminated because I am larger in size. Why must us larger women get less? We deserve EQUAL OPPORTUNITIES like selling us PANTS WITH REAL POCKETS!

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Slow, clunky, poorly designed. The pictures are slow to load, even on a fast wifi connection, and they shift and resize on each page as they load. Takes forever to navigate through the clothes if you want to see them up close, and it doesn't even zoom in enough to see the details clearly. When you click an item to see the details, it's a full 4-5 seconds before the pictures finish loading and allow you to swipe through them to view. After viewing the item, hitting the back arrow to get back to the search results takes you to the top of the page, instead of the item you were on. Then you have to wait another few seconds for the page to load, as the giant headers flicker and resize as they load (dizzying), before you can (very slowly) scroll down to the item you were on. Also, what's up with the two giant sized Lane Rewards headers and oversized iPhone clock, battery, wifi stuff up top? It's odd, distracting, and takes up most of the screen - allowing very little space to see the clothes. Which is kind of the whole purpose of the app. Uninstalled app. If this were my company, I would take this app down until the bugs are worked out. It's hurting your image. The Website is slow too and has its own set of user experience issues. Shopping somewhere else with a better mobile interface.

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I rarely write reviews but I couldn't ignore this any longer. Not sure if anyone from the LB team checks these. Hopefully it will save someone the time wasted in this crappy platform. The old version was decent, slightly slow and annoying, but a decent shopping experience. Had to go back and forth through multiple screens during a shopping experience but you could still shop. This new platform is AWFUL! Duplicate menu bars, missing back arrows, small print, and search options are irrelevant. The designer must have done this to run on a desktop because it sure as hell isn't made for mobile. In today's digital age, most people window shop or browse on mobile before going into a store. This app makes it impossible to do so, and I'll be saving my money from late-night app purchases.

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I used to use the app regularly to shop and browse. Today I opened it up to see what you had on special, and I couldn't do anything to to see the merchandise! The pictures were slow to load, the LB app banner took up space, then the LB store banner took up more space, and then the constant annoyance of the feedback flag on the side kept popping out. Get rid of all of it!!!! The job of the app is to allow customers to browse easily while on the go, but you sure aren't making it easy in the least bit!!! I even filled out the feedback flag just to make it go away, but noooooo. It was there again as soon as I try to go back to browsing. Go back to the older app versions. They weren't perfect, but they were a heck of a lot better than this sorry state of the app.