GetGo

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This app is useful, but also frustrating. If it can store my name & amount of my annual savings, then it should be able to also remember my preferred store and previous purchases. We use this app to save time, to make more efficient use of our time off work & to help restore some quality time together when we are off work. The recent app updates are now necessitating additional time to be spent re-creating my grocery list & even having to re-select my preferred store. When searching for grocery items or when reviewing e-Coupons, after looking at a specific item, it takes you back to the very beginning of that page, not where you had just been within the app—this means you must take additional time to find your way back to where you had been. It is very irritating. In the time it takes to re-create my list, I might as well just physically shop at the store. Hoping that Giant Eagle will quickly improve this app. We love Giant Eagle; however, many competitors are now also offering curbside pickup & home delivery options... it might be time to consider trying some of them.

I really like the mobile ordering aspect of the app, but it’s frustrating when you never know if your discounts will be applied. I don’t think it’s right that discounts aren’t shown in your total price until AFTER you place your order. I’ve never shopped with another merchant who says they’ll charge you and then apply your discounts after you place your order. I’ve had two incidences where food discounts weren’t applied, and the full price of my items were charged (i.e., half off apps). But really, who is going to fight to get a refund of a dollar or two multiple times! That’s probably exactly what the developers wasn’t to happen, assuming most people won’t put up a stink about a buck. Eh, I should probably cut down on my food on the (Get) go anyway.

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I hope someone at giant eagle reads these and makes some changes. I love the idea of curbside and when I have used it the people are terrific, but the app is really, really bad. 1. The app should allow you to add groceries to your cart through the week and the submit when ready, but every time I go back in, my cart is empty again. 2. If I try to use the “list” feature, I cannot add the list to my cart. 3. The search engine is painfully slow and inaccurate, to the point where it takes me longer to shop on-line than it does for me to shop in the store. 4. There are a ton of items that are missing, for instance, Italian bread from the bakery. 5. The app is not intuitive in that it takes you around and around making you sign in multiple times if you happen to leave the wrong screen. 6. The app should also allow the option for the shopper to bring out your dry cleaning. POSITIVE FEATURES: 1. It allows you to easily change the number of a single item 2. It provides an image of many of the items, though many are still missing 3. If the item you choose is not available, they provide you the option to let your shopper choose another, but for me, most of the time, the alternative is not what I would want, but this might be a nice option for some people. Overall, I would use the curbside option all the time of the app was more user friendly.

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The Giant Eagle apps are plain unsightly with interfaces that are way too busy. Shopping list function leaves a lot to be desired from. Hey Giant Eagle, an app doesn’t need to have everything your website has! The key functions should be store locator (yours always assigns the wrong GetGo with no way to edit it!), ability to browse specials and search for products, get current prices on products even if they’re not on sale, create simple shopping lists even directly from the weekly ad, browse and clip e-coupons and manage one’s account. It’s also desirable not having to log in nearly every time one opens the app, and being able to use the app on an iPad without issues, as it would be infinitely easier to browse - not to mention deal with your ridiculously busy interface - on a larger screen. Do yourselves - and your customers - a favor and check out Kroger’s far better mobile app. Learn from it.

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Upon second review, this Giant Eagle app crashes & self-closes after clicking on a product’s detail description. Giant Eagle uses this app to keep customers’ attention in their own store, to track customer behavior, and not to actually help us make shopping easier or faster. Why create a digital coupon? What’s the point? Seems like busy-work to digitally clip a coupon that the company could just offer the discount to anyone with the rewards card. And when clicking on a particular product coupon for the more-detailed description- when clicking back to the main list of offers, the entire list starts over at the top, rather than at that product’s general description. For the amount of work that a customer must do to sign in, flip through discounts, “clip” digital coupons... this app is a real waste of customers’ time better spent elsewhere.