रेडबस: बुक बस और ट्रेन टिकट

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The keyboard gets closed most of the time before it redirect to payment gateway. To be precise when we give the payment detail. I can’t even type my CCV. If you are in a hybrid platform please check your keyboard plugin. And when internet is not available please say that error message rather than showing no buses in this route. It’s ridiculous since the browser version shows tons of buses in the same route at same time. And you have lot of fraud buses running in your app. I’ve not received once refund for money where a bus didn’t even showed up and I missed my flight and once I’ve even got into a bus where the bus operators are goons and they abuse the passengers and tell some random reasons like bus got technical issues, bus has no insurance. Then they will ask the passengers to leave the bus in the middle of the highway. I’ve given a report and I’ve called your customer care. But there is no response. The reason am giving three stars instead of one is for the hard work of the developers. Not because of your customer care and satisfaction.

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Booked a bus from Chennai to Coimbatore. An hour before scheduled departure bus rep calls to say departure is preponed and if i will get there by then and on being informed that I can’t he says ok and cuts the call. Few mins later I get a message from the operator saying they have waited enough and won’t wait anymore! In disgust I cancelled my trip as I wouldnt be able to make it and raised a concern. Redbus just kept sending mails saying they have spoken to the operator and the matter is sorted but here I am having spent 900 rupees, been trashed, responded to so many mails with no avail and the matter is far from resolved as I haven’t got my monrymmey back. It was quite obvious they were resorting to the cancellation norms wherein if u cancel an hour before departure they dont have to refund the money and then they sell that seat to someone else at a higher charge. This is daylight robbery and to think the authorities are blind about this or turning their heads the other way. All in all Redbus is a waste of time and their customer service is pathetic and that one experience turned me off from their app and deleted the same. Its easier and a lot less hassle to book direct with the operators.

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I had the nightmare of booking my bus ticket via redbus. These people are modern day dacoits. I booked 3 sleeper tickets for my native place. The bus which i was provided was leaking and the conductor didnt bring the bus to the before mentioned boarding point. It was raining as hell and i was left drenching by a rude conductor and no response from redbus as the concerned bus didnt have any GPS tracker and this was informed to me when i was about to board the bus. I had two ladies travelling with me and this didnt seemed necessary for redbus to provide me a bus that could atleast be tracked. When i boarded the bus there was water leaking from roof of my seat. I complained but conductor said all buses have same problem. When i resisted and called redbus the executive said bear it as it will dry up in some time. I some how reached halfway of my destination and left the bus at lucknow. All this might be at travel partners end but When i asked redbus about my compalint they simply had no answer and kept on postponing my case because the issue wasnt serious to them. I will be deleting this app and strongly recommend u not to book via redbus. They are real life theives.

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I had booked a bus from Bangalore to Ooty and the bus operator cancelled it at the last moment saying the bus has broken down. After calling the red bus representative we found out that we won’t even be refunded with the amount as it is the policy. We were forced to book in the other bus. The supervisor in the red bus support was also rude and was of no help. They do not think about the customer. They do not value the customer’s money and experience. A very disappointing and outrageous service. They do not own up for the lack of service provided from their end. They will blame it on the customer. When we call the bus operator they say the red bus support will help but the red bus support is useless and of no help. Why is there no policy regarding the last minute bus cancelation from the bus operator’s end ? Why is there only a policy for refund. Only when their money is involved they care and not about our money. A very sad experience for the user. I advise anyone who is reading this comment to use red bus application at their own risk as the support do not help at all.

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The moment I paid for the ticket just half an hour before starting of travel time of 9:15am from panipat to ludhiana on 19th March, the next screen was showing delayed arrival of bus at 10:15.. When they knew the bus was running late by 1 hour as info Canadian have already given access of GPS TRACKING of their fleet. Why do they cheat by not informing the delay before booking of the tickets of bus which has already commenced trip... We stand in a SUN FOR ALMOST 90 MINUTES BEFORE GETTING IN THE BUS. When asking about compensation for this trouble, supervisor who was connected by call center employee, ended up with stupid talks and arguments.. Call center employees were more courteous and listening then her supervisor.. He does not deserve this seat... I would like to demand full refund and additional compensation for standing on a road and in sun for the waiting and compensation for showing wrong chart of seat selection was also showing executive seats and it turned out to be sleeper coach highly invovinient for day travel..