Revv - Self Drive Car Rental

I just completed my 4th success booking with Revv. And had experience of more then 20 days of Revv rental car in total. And over 3000 km of drive. They have brand new vehicles and all in one of its best conditions and guess my Favourite car is Creta AT I just loved driving this model car. I had one bad experience during my last booking when I got my car delivered approximately 1 hour delay at Airport and no one was avl on customer care number at night after 10 pm. May be Revv need to look in this and must improve the accessibility of customer to their executive at any point of time. Also they can just paste the number on car so that at any point one can have accessibility of the concern team. Over all, I always had best experience with driving car from Revv.

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Booked a vehicle for 17th June 12Pm till 18th 11am and I didn’t not receive a car AT ALL. Got no text or call from anyone to inform me of the delay or why the car I have paid for has not arrived. I called them a total of 14 times, most of the time they were busy and none of my callback requests were answered. I got 0 callbacks and had to call them on my own every single time. On the first call, I was told there would be a 2 hour delay but 2 hours later I got no call or text as to the current status of the transaction. I had to call them multiple times again before someone picked up and said there will be a further 2 hours of delay. This “2 hour delay” message went on throughout the day and I did not receive the car, neither did I get one call or text informing me of what’s going on. On the 18th morning I called again and they said a replacement vehicle will be sent in an hour. Again, no vehicle sent and no calls or texts. I wasted my money and didn’t even get to do the work I had booked the car for. Fix your customer service, atleast keep your customers informed about the transactions they have paid for. Absolutely disrespectful for Revv. Uninstalling and recommending Zoom and other alternate car rental apps. They might be more expensive but atleast they are reliable and responsive. Do not use this app.

After going through reviews in google I was wondering whether to go for revv or not but finally asked for Alto K10. These are the pros amd cons:(bit lenghty but must read) Pros: 1. Car was in good condition. 2. Delivery executive took photos of car and odometer then I got a mail with all the photos and mileage information. 3. I asked some doubts which he cleared right away. 4. When returning another person came. Took photos and asked about how was the car and performance. Then again one mail came with details. It was awesome I would say. 5. Customer care person was also responsive. Cons : 1. The delivery executive calls you on odd hours and asks if he can deliver the car now or not. Quite Annoying. Upon asking they told if the car is available and its a weekend then they deliver it asap. Overall I would say if you are damaging the vehicle then be ready to pay for it. If without any damage revv is asking money by making false charges then Revv SHOULDN'T do it. I would say Go for Revv.

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Ive completed a booking on dtd:26th august 2018 , today it is 24th august and yet no refund was initiated from revv. No mail or txt regarding refund amount later about 20days when i realised and spoke to revv executive they came back saying no person from concern department is available will initiate a call back and this is the answer in all my four conversations. Finally on fifth day a lady responded sayin there is a problem with gateway which made refund amount fall back to revv and asked for other bank details which ive provided as asked. And promised ill get refund in 48 hours and now a week passed already. Still no information from revv. As i spoke to executive again he says refund already completed which is not reflected in my account . As i told him executive says from our end it was sent , might not have completed from banks end . One month now literally no reaponse. Pay ur bill and then wander around revv for refunds . Best advise is not to take revv as your drive mate

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This company is the worst. I would personally recommend everyone to not to choose them. Instead, go for ZoomCar or Myles. I made a booking for 7th May 11:30PM till 9:30AM the next morning. I told them proactively around 7:00PM that please get it delivered before 00:00 as it was my fiancé’s birthday. Some guy from customer service called and informed there would be a delay in the delivery. I kept a follow up till 1:30AM and called the customer service on which the guy said the driver will be there in the next 5 minutes. After 15 minutes, I got a call from another guy Daniel who saif the the car had an accident and cannot be delivered. Ruined my plans, her birthday, everything. This shouldn’t be considered as an exception. Rather should be considered as negligence from a ridiculous company. This was my first and last booking from this bogus rental company. Try at your own risk.