RCN Mobile

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In general, RCN is full of incompetence. I downloaded the app to avoid paying an extra fee and it informed me sign up via mobile app was unavailable, go to the website. Fine, so I go to the website and continuously get the “an error occurred” message. Alright, guess I’m using the dreaded automated system. There’s a reason I hate all automated systems and RCN’s drove that reason home. After waiting for what felt like an eternity to get to the point where I could enter my payment information, it sent me to a representative. I explained to the woman what happened and explained that I did not want to spend $6 to have her do it ($4.50 for the automated system is bad enough). She seemed puzzled and told me she could transfer me back to the automated system. By this point, I’m so fed up, I figured I’d give it another try. Nope, the automated system failed to allow me to enter my payment method. Now no reps are available and I have to wait 15 minutes to speak to someone who I’m sure will be yet another incompetent person. Get your crap together, RCN! Your customer service, automated system, mobile app and website are severely flawed! Hire some competent people and not high school drop outs who just spew out what they’re programmed to say! If I could give 0 stars, I would!

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Every month I calculate my bills& have no problem paying them on time. RCN charges 5$ to pay your bill directly to them through there whole system; while every other company is free, 2.00$ so of course I’ll go the cheaper route! Now my bills says pay on the 17th of the month & I do, have receipt of payment & RCN sends a late fee & attaches it to my next billing cycle & that bill is not even due yet; nor is it LATE! How can a company charge a late fee on something that’s not late? They don’t even relinquish the old PAID bill , to start new they just sends out the same bills with the old/New charges & a late fee attached. RCN fix you process; because it’s unprofessional & unconstitutionally wrong!!!!

The app works great when it comes to paying my bill and it saves me the extra dollar that it would cost to pay from a computer. There is one thing I wish they would change however. It would be nice if there was an option to save my billing info so I don't have to grab my card every time I have to pay my bill. I have a tendency to remember to pay my bill when my card is no where near me so it would be a bit more convenient if this were an option.

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Haven’t been able to view my statement, or pay my bill on the app or even website in over a year. Claim to save money for your customers by having the app and paying through there or the website but it’s impossible since it doesn’t work! Cool way to get an extra 4.50 every time. How do you provide a service to thousands of people and don’t have a working website or app. If I could give RCN negative reviews I would. 🚮🚮🚮

This app is so easy to use and convenient! I wish all my bill payment apps were this functional, I can see my statements, pay my bills, update information, no complaints.