PharmEasy - Healthcare App

This has been my 3rd year of relationship with PharmEasy. It has been a wonderful journey though had some initial hiccups due to teething problem of connecting some loose ends of the entire online process and physical delivery chain and collection of original prescription with date validity from patients. But ever since streamlining done, I find after the countrywide demonetization exercise of Govt of India, PhramEasy’s efforts on online ordering and delivery linkages and multiple option payment mechanisms especially, have been working so well and I love it. I even posted many positive feedback in my fb page many a times. One of the recent laudable value additions is registering for FREE to get reminder calls and delivery of monthly lot of medicines on the same date based on our order history but with an option for changing the quantity as well based on the need of the patients. This service is further enhanced with the great feature of NOT GOING THROUGH THE RIGMAROLE OF GIVING THE ORIGINAL PRESCRIPTION AND COLLE CTING IT BACK ARE ABSOLUTELY AVOIDED as advised by PharmEasy- though I did not test it so far as my ordering cycle didn’t come up yet. Great job PharmEasy. Would LOVE IT MORE IF DISCOUNT % IS offered at least 25% to 30% TO REGULAR AND LONG STANDING CUSTOMERS. NALINI SIVARAMAKRISHNAN

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I have ordered multiple times, initially it was good and had prompt delivery. Then from few times we had a delay in delivery but still was only for a day so it’s acceptable. Recently when I ordered, the order was out for delivery and the eod it turned as customer not available, no one contacted or reached address even though we were still available. So I still waited and then contacted customer care when the order was not received for 2 days. The customer service response was to keep patience and it will get delivered on priority the next day by 1 pm. The next day also passed but no sign of delivery. In between I have order for another prescription from my insurance and it reached same location. That order also same case happened. The medicines which are needed for the 1st prescription was very urgent, but the The customer service representative doesn’t understand that and asked for apology and keep patience. He also said we are checking with logistics team and I will get updated once any progress of updates. But did not solve the delivery even though contacted almost 5 times in 2 days. Worst service ever. Please don’t buy from here. Instead order from near by stores who can deliver at almost same price.

It usually deliver medicines on or before the said time, which is good. Medicine selection is also very easy. Once selected you can repeat order easily. Only one service issue, your consultant doctor is useless. He only asks about when we last visited doctor and if change in medicine then question would be “For xx disease you are taking it”, but if you upload a prescription instead of selecting medicine, they delay your order, because CONSULTANT HAVE NO ABILITY TO READ DOCTOR’s Poor writing. So I purchase medicine from open market once and then search the same online here to order, to receive correct medicine.

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I have placed more than 15 orders for medicines and 6 orders for diagnostics over a period of time and I guess that’s substantial. But today I have cancelled all my refills and order. I have started experimenting now with Medlife, 1 mg and Netmeds. The reason is simple. Insensitive to our needs. Happened some time back with diagnostic order but after wasting three precious days and sorting out issues, I continued. Today it’s with medicine order delivery. Worst part is that you take us for granted and do not think it’s necessary to keep us informed of your short comings due to which your delivery is likely to affect. In spite of my repeated calls and informing that the medicines are ordered for a senior citizen facing challenges of advanced stage cancer and request to deliver on time or at least inform us of non delivery so that we can make alternate arrangement and ensure timely and proper care is provided to our loved ones. But there has been no response of any kind or non delivery notification thereby preventing us from making alternative arrangements. Ultimately, I waited for next day, still no change in situation, no notification and upon calling was given standard reply. Promptly cancelled order after disconnecting from the call center. Cancelled all refill orders and moved on to others! Lesson: Never depend on one platform for your medical needs! Thank you it was nice while the going was good!

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Third class pathetic service. 8 days of order still not received. Out for delivery 3 days ago nit delivered yet. Also, they bill generate and says order is packed. They dont give you any invoice or anything till then u receive items. One can’t see detailed charges and discounts of the medicines until you pay for it. Lastly, when relevant courier attempted delivery but the shipment wasn’t ready at the pharmeasy partner. And they dispatched the order after the delivery date and yet not delivered to me. And worst thing is my source and destination city of shipment is same. Third class service. Poor support. Dont reply on this people they dont know the difference and importance of medicines and magazines 😕. And if you cancel your order it will go to their wallet not back to your source of payment. Down rated. Poor service. Its name should be PharmImpossible instead of Pharmeasy. 😕👎🏻👎🏻👎🏻