PetSmart

Hi there, I am a pet owner of two dogs ( 13 & 5)and I have used Petsmart and Banfield for each of them sent being purchased. I have used the grooming, doggie daycare and vet services/ wellness plans as well but when I go to your app it shows no history of visits? I ask the current store I go to and the response was shocking... “ um. The app doesn’t connect the the software data” sorry. I have 2 current pet hotel reservations in the system plus grooming...Then why the hell do we fill the app information out and have a profile if it doesn’t merge? Also it should show if your coupons are expired. My husband and I have spent thousands of dollars at these locations world wide as we travel for his job and utilize these services to our advantage when looking for housing and this is the solution? Happy Holidays. Punkin & Brooks Mom &Dad

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I have been unable to shop online/ pickup in store since your App S/w re-engineering. Most brands only show one single flavor available to put in my cart with the unavailable showing a line through them from upper left to lower right. When I try to click on one of these it won’t even let me get to the description page to get the item’s product number! I’ve seen it in Solid Gold, Fancy Feast Gravy Lovers, Fancy Feast Medleys (any of the 5 types), the cat foods containing aspic, Fancy Feast flaked, Fancy Feast Shredded, etc. I used to buy close to twice a week but this issue has stopped that for months now even after I’ve addressed the issue at the corporate level. I have my favorite store identified, only one in my city, and on my first report the woman I spoke to understood the problem and through her computer access found my local store was FULLY STOCKED WITH ALL I NEEDED! I can not imagine the customers that have been lost, the lost revenue but it must be considerable if my city is not the only one with this problem. Can someone take this as an action item?!?

I like how the app works overall. Just a couple things that could be improved though. It would be nice if the app would prompt to turn on the fingerprint login. I didn’t realize this app could do that because it didn’t tell at any point and so I kept inputting my email and password every time. So it’s already much better now that I don’t have to login manually every time. It would also be nice if the coupons were easier to find. Have an area specially for coupons. Booking appointment for my dog is nice on here when it works. The problem I came across was that sometimes the app would try to load the times available but it would get stuck in the loading mode. When it does work, it’s a great app that could use a little work here and there.

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This app is horrible for booking appointments. Every time I attempt to use it there is an issue. A few months ago I booked an appointment and then received a call that the appointment never should have showed as being available and they had nothing for at least 3 days. The other day I figured I would try it again and scheduled an appointment for today at 10AM. I received 2 confirmation texts and an email with the date and time. This morning I received a phone call a little after 9AM asking if I was bringing my dog in because his appointment was at 9 and I was late. The system put my dog in an hour earlier with a totally different groomer. After talking to the girl and explaining I had confirmation texts she fit him in at the time I needed. I appreciated it but it’s not fair to the grooming staff and it’s nothing but aggravation for me. PetSmart needs to get their developers to fix these issues with the scheduling. Everyone I’ve talked to who has used it has had similar issues to me.

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I hate how they haven’t fixed the issue of adding or editing pet profiles! I have one pet profile from last year of my chihuahua but I can’t even book grooming appointments since the app won’t let me add/edit anything to her profile. Her profile has her name and picture but not her birthday or breed. So whenever I try to make a grooming appointment it won’t let me due to a message stating that my dogs have to be at least 8 weeks old. My dog is 3 years but since the app won’t let me add her profile she technically has no age. It’s frustrating, I uninstalled the app and downloaded it again and still. The problem still persists whenever I want to create a new one for my new puppy. I create the profile and after competing it a message pops us “Oops! Something went wrong. Please try again later.” I’ve been trying later and waiting for 4 months already. It’s sad how the developers haven’t fixed this issue. I love PetSmart but now I’m going to have to ditch this app and try the Petco one.