Albertsons Deals & Delivery

I love my store. The people, the merchandise, parking, cleanliness, attention to detail are all the reasons that I shop my Albertsons but let’s not forget the savings. The sales ad that comes to my mailbox is a weekly must have:) You know when I think of shopping Albertsons this is how my mind clicks. I shop there for my prescriptions which is dictated by my employer but boy did they get this right. The pharmacist know me by name, what my medical condition is, ask about my family who don’t live here, isn’t that a WOW experience. The butchers are kind and patient ready to serve, produce is always fresh. I can’t eat the meat from a couple of other meat markets. Why I don’t know but that’s my tummy. The team is a team and that’s impressive. I am big on cleanliness and the parking lot hadn’t ever been s disappointment. The concrete is clean, trash picked up. I even saw the store manager out just walking the lot as he arrived and he looked around took a minute to sum things up and he exhaled as he entered the building. I drive pass 2 other markets to get to my 7 minuets away Albertsons. This is my personal experience but don’t forget the cashiers who are under pressure to meet the consumer expectations as well as their own. It’s obvious that they set out to please. They deliver! Those guys and dolls are the absolute best. They do it the Texas way, BIG.

I love the store in the new changes but I can honestly say I fear for the employees here. They seem to be stressed more than usual and asked to do things that they’re not accustomed to. Or they’re asked to do cashiering and only do it part time so that they don’t get the cashier pay which I think is bad. If the store wants to continue to be great they need to treat their employees better a lot better. I came to the store because Walmart didn’t have customer service and I wanted to stick to the store now I’m finding it’s turning into Walmart as far as customer service is concerned. It is the management that needs to be worked on and I would any steel am I praying for the store to survive. If the employees don’t get treated fairly they will look for other jobs and that’s gonna be the Shane and a matter how the store looks it will bring down The store. If you want loyal employees you have to be loyal to them.

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Reduced to 2 stars because this app just completely failed in store and does not ad the items on sale in the weekly circular. That means you still need to cut out the paper ad and take it to the store because it isn’t listed on sale in the app! Useless Trying to navigate through the weekly ads is a nightmare. If you click on an item to find out the details of the offer, you find out the hard way that if you don’t use the “X” button to close the item but instead do what any other app or website would do and use the back button, you reset and reload the weekly ads forcing you to start over from the beginning. It takes hours to sort through all the ads and that alone makes this app very challenging to use. I love the savings but this design is making me think twice about spending 5 hours trying to sort through the ads. The old way of navigating the ads was far faster and this is a serious setback to trying to use this app.

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Like most people, grocery shopping is not my favorite weekend experience. Albertson’s app makes going to the grocery a necessary evil. The app is fraught with data entry errors, rarely works in scan mode, and is the most user unfriendly program I’ve ever seen. Five other women shoppers, two of whom are millennials, were as frustrated with the app as I was today. One poor lady said she thought it was her fault that the app didn’t work. When I complained to the manager, he said I had to talk to “Corporate,” since he couldn’t do anything. I hope that the marketing geniuses who dreamed up this multi-layered pricing system based on how much time you’re willing to waste online listen to their customer base. At this point I’ve decided to shop at Albertson’s as infrequently as possible, although I’ve been a loyal customer for 28 years. The cost benefit trade off between Albertsons and a combination of Walmart, Sprouts and Whole Foods has moved to Albertson’s competition. Why can’t you offer fair prices and loss leader incentives in a transparent and easy fashion?

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The new app is terrible. I don’t like having to look at pictures of the paper add. When I click on the scroll down menu for the separate departments is never works. I always have to leave back to the paper add and go back into the category to maybe bring up what’s on sale for that department. When I add items to the list from certain departments like the meat department is doesn’t show up on my list. When I go back to double check that I added it it shows I did but it’s still not on my list. So now rather then having my list in the app I have to make a separate one just so I can make sure I get every thing I need. I wish there was a way to go back to the old format. This new one is inconvenient and never works properly. It’s much easier to be able to view the add by category then looking at the images. It might be ok if the category list worked all the time but it very rarely works properly and all my items that I add to me list should be on my list but they are not.