Sears – Shop smarter & save

The Shop Your Way points are what keep me coming back to Sears. I bought a Washer/Dryer set when they had $100 bonus cash a month or two ago and since then I have made 5-6 purchases through the app because I can get things for cheaper than anywhere else by using my points, even if the initial price is higher. i.e. I got a Black & Decker toaster oven that retails around $60-80 for $40 shipped with my points. Because of that, I don’t mind supporting Sears and hopefully keeping them in business with other purchases since I’m earning points on those purchases that I can put towards something else. The app is a little clunky and you have to learn to use the filters to make sure you’re viewing only ítems sold by Sears or Kmart if using points (they’re going the Marketplace route a la Walmart and Target now) but once you get used to maneuvering a bit you can snag some pretty decent deals, and free shipping over $35 as well as store pick-up options make it really easy and convenient since the in-store line during the holiday season is not fun at all.

Many websites claim to be “intuitive,” “designed with the consumer in mind” (who else would it be designed for??) or available for “fast and easy purchasing!” but turn out to be anything but. As someone who doesn’t typically shop for recreation nor randomly, it’s really frustrating not to easily find the category or item I want. Sometimes I wonder if the lack of clear direction is purposeful, so shoppers are forced to browse. It’s like being in a windowless IKEA where all you can do is follow the herd as it makes its journey from picking up shopping cart to forced progress through area after area of lamps and pillows and cutlery, finally exiting two hours later after buying $90 of stuff you hadn’t planned on. The Sears website is completely different: it actually issues built for the customer and is it straightforward and easy to use. Well-organized, its menus are presented as large buttons (APPLIANCES; TOOLS) that lead to progressively narrower sub-categories (REFRIGERATORS, DISHWASHERS, WASHER/DRYER BUNDLES), which in turn take you to the items you actually want to look at. Sears in general has been reliable and pretty transparent in terms of getting what you’ve asked and paid for. It seems like there are more and more sales and opportunities to save some money through cash points and holiday sales. There’s nothing frustrating here.

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I have never had such terrible experience on line like this before . It took me over 21/2 hours to do something that should have taken 5 minutes All that after leaving Kmart sites because it would let me have something delivered! It said free delivery over $30 and every time I hit the delivery button it would kick it to store p/u and tell me I could p/u at a store a hundred miles from my house! How convenient Drive 200 miles to bur a 18$ rug makes sense! I was going to by well over a hundred $more in shirts for my son but I didn't want to be up all night long! Seriously guys your stores are shutting down if you don't do some thing quick with your on line and your repair services you will go belly up! Last month I had to have a service man out here 4 or 5 times to fix the darn water dispenser on my frigI In the amount of hours needed to be here waiting for service men to come look at it I got cancelled once because a service man called in sick and cancelled once because they said they didn't think I had received the needed part even though I called a couple days before my appt to let them know it was here, I could have bought a brand new refrigerator!!! So darn frustrating! They didn't compensate me a penny , didn't even send me a coupon heck they didn't even apologize! In fact the man that helped me because I was frustrated was very rude and hung up on me NOT COOL YEAH IM PRETTY MUCH DONE

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App does is slow, sluggish- if you place something in the shopping cart an then want to continue shopping where you left off, the app will take you back to the beginning each time you add something to the shopping cart- meaning you would have to enter each time again and again what you are looking for-size, color, ect. - very frustrating and waist of time. Also, had 11 items in my cart- at the time to check out - had to change each item to the closest store for pick up- should have a drop down where you can choose all or multiple items for pick at the same time- instead you have to go through each one and wait - slow...thinking..slow..... then it changes to pick at store - NOW do the same thing for all items in your cart. App is extremely slow - browsing the in the app is good but everything else is not. Just to get it out there -it’s not my internet connection - this app has so much potential but people instead leave the app without buying anything because of how frustrating it is

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Things started out very well, but then my cart wouldn't load. I could still look up other items, but couldn't get my cart. So I restarted the App, but then all my "sale" items were gone from my cart. Then (after finding & loading 2 of my previous items, I got an "Invalid cart ID" error! Very frustrating to deal with the Sears App! Restarted the App and finally was able to get everything back into my cart, but...then I had issues with not being able to load "online" purchases. It seems some items were out of stock (even though they were still advertised) and I couldn't order (or back-order). Tried to choose pickup locations, but nothing was available anywhere around me. Talked with Chat, and they said the items I wanted were sold out completely. They offered me a similar item. Got so frustrated and almost gave up, but finally placed my order ; still have to go pick some items up.