Pei Wei Online Ordering

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Trying to use new app. Says you need to create new account using old phone number to use new system. Problem is, it says phone number is already used and can't create account. Obviously everyone else has same problem, why not just fix it? Seems like system changed in mid-February, it is now end of April! Update- Emailed customer care and they corrected the problem. Unfortunately, all the Pei Wei's near me closed 6 months ago, nearest is now 1.5 hours away. Very sad, this was one of our favorite places and there truly is no other place like Pei Wei! Hopefully, their fortunes will change and we'll see new locations in the future!

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Very disappointing app. First, it’s always wanting your location to find closest places. I happen to live near a Pei Wei, I don’t need to app to find for me. As for when I travel, I much prefer to find local restaurants. Next and most glaring omission is that none of the daily specials show up on the app. Its fine for checking points balance or finding locations but not much else. To get the specials you need to signup for emails - then they bombard you with daily emails - overkill marketing! I go maybe once every 2 months and no amount of specials will increase that. Too many other foods I like. I had to unsubscribe- just too many emails I don’t need. They could take a look at Starbucks to see how to build a useful app. I get one maybe 2 emails per week from Starbucks. Plenty enough to see the offers. But then all the offers are in the app so it’s even easier to see the recent deals. I like pei wei every so often but I hate the constant emails and I hate the app.

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Are use this app to mainly order from favorites for past orders. However when it tells you that an item in a task order is no longer available you have no way to modify it nor are you able to see the items in the order. Always let you see is the total and where you got it. Also confusing is at the top of the screen it says “Congratulations! Your order has been successfully placed“. This makes you believe that your order has been placed when in reality it has not. This is simply the confirmation page you got when you place your order the first time. Pretty confusing until you figure this out. This app still needs quite a bit of work and I’m surprised that they released it with such limited functionality

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Nice app but after just downloading, it crashed the 1st two times while I was just adding my info. I found the ordering very simple and cleanly laid out. But what I found and why I can never order from the app is that it does not allow you to edit your order, such as removing the spicy tuna and replacing with a 2nd tuna poke’ in the poke’ bowl or instead of removing rice, how about allowing us to remove lettuce as well. Just place rice on bottom instead. A poke bowl really should never have lettuce but mine was not great lettuce last time and I ended up throwing it away anyway. Lets save you time and money. Thanks for listening. Lets try to get that option to say “light spice or no soy sauce” etc.

I really got this only for the rewards but I never really seem to get any (been eating here for almost 7 years)... so I guess pei wei rewards aren’t very good. I just redownloaded on my new phone and ordered some food though and frankly it’s a super easy to use app. The pei wei website online ordering system sometimes gives me a “error please try later” message after I go through with filling out all the forms, which is quite annoying, so I always use the app to avoid that.