Kneaders App

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I order from Kneaders a lot. They are usually prompt & friendly . But this location Not so much. I placed a mobile order to be ready at 8.45am I arrived at 8:50am. I Pulled up to the drive-up window & let them know I placed a mobile order. I gave my name on the order as I always do. The girl then proceeded to ask me what I ordered. So I had to pull it back up on my phone & read off my order to her. Then once I finally got my order I noticed they forgot the kids sugar cookie & the mint brownie. The girl at the window acted like I was putting her out of her way to just do her job.

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First time using the app and I was impressed with the ease of use until we went to the store to pick up the order and they told us the order didn’t come through. The email confirmation of the order took 20-25 minutes to arrive also, so all we had to confirm the order was a screenshot of the basic view of the order from the app. This didn’t have the “add this but don’t add that” parts of the order on it. The store tried to wing it, but obviously got all that part wrong, then they tried to make the person that came to pick up the order pay for it again, despite the fact that I had paid for it through the app (no fault of theirs, they didn’t receive the notification of payment either). Because of this, the app is useless until they sort out the problems with transmission of the order/payment.

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I ordered some yummy pastries on the mobile app. My order went through and I drove 30 minutes to pick up my order only to find out they were sold out of what I ordered. I had chosen the ASAP order, knowing I’d have a bit of a drive. No phone call to let me know they were out, there was plenty of time. Until they get a mobile app that lets you know if they have the product or not don’t waste your time. It has you leave your phone number for a reason. I still have not been reimbursed for my order and the online ticket said it was complete. Save yourself some time and money. Go somewhere else.

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I have always loved Kneaders and the quality of their food. I absolutely love that they have an app to order from now, I order often, and that they offer delivery now too. However, lately, our orders are always wrong, something is missing, and does not match what I was charged for such as extra ingredients or dressings. You’re better off just heading straight to the store if you need a Kneaders fix. Otherwise, check everything thoroughly before you leave, especially tour receipt.

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I downloaded this app with hopes to be able to store a gift card I received so I wouldn’t have to remember to actually carry the card. After reading the reviews I wasn’t optimistic. Sure enough, no way to store a gift card or link to frequent diner card. This app is a joke! Other apps not only offer both of these services, but also have the option to add gift cards to the Apple wallet (such as chick-fil-a or Starbucks). Don’t waste your time with this one. Deleted it 5 mins after I downloaded it. Not a good way to reward loyal customers.