OYO: होटल बुकिंग ऐप और डील

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I booked 2 room in hotel capital O sugar palms of Gwalior when I tried to checkin at night with my whole family and 7 month old kid , person at reception namely Mr Gurjar didn’t allow us to check in by saying all rooms are occupied . I asked to see guest register he didn’t show me the register . He was discourteous and dis respectful . I called oyo customer service twice they put me on hold for 15 -20 minutes each time and then call was disconnected . We searched for another room and got it at 4 am. At 7 am another girl from oyo called to get feedback about stay , I told her what happened she gave me false assurance and hung up the call . I am sure no action is taken. I got link for my feedback on whats app on that link there was option which read did not stay at hotel , I selected that option . Now in oyo app there is no record of my booking of sugar palms hotel . I cannot rate the hotel on app. I am sure no action is taken against Mr Gurjar and two customer care executives I talked to. Hotel is yet good rated on oyo app . Don’t have time and energy to file case against hotel and oyo in consumer forum. If oyo is really committed towards customer satisfaction and service it should take action against above mentioned persons and let me know. I am giving one star to oyo because its minimum rating I could give they don’t even deserve that for the hell of the experience I have been through.

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The oyo has degraded its brand value in the same speed they have expanded their operations. I had the worst experience with oyo and this is with their owned property i.e townhouse. The breakfast had just only one option so they are just trying to fool us saying complimentary breakfast. I had to order my breakfast from the menu which they charged. Also, they don’t even provide toasted breads and when I asked the manager he said the oyo has not yet provided them with a toaster. This is not all the worst Is yet to come which is really more alarming. I asked at the reception to get my room cleaned while I am outside the room. I asked them around 11 am and returned back to hotel at around 6 pm. When I checked my room, the room was not clean and somebody drank the whiskey from my bottle, vomited in the bathroom and left it like that. And not only that, they also opened my luggage. When I called oyo assist regarding this matter, they put me on hold for like 10-15 mins and the calls got disconnected automatically. This happened 4 times and and I have not still heard back from them. This is really alarming cz this is happening at their owned property which raises the concern of security of the people who stays in the hotel. EXTREMELY POOR CUSTOMER CARE SERVICE AND HIGH LEVEL OF SECURITY ISSUE. The customer care don’t even bother to respond and they themselves closes the complain.

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I booked a hotel in Kolkata, and the address of the hotel i booked sent to me was wrong. My flight landed at 7pm and i took a taxi according to the address sent to me by oyo. Around half way i wanted to inform my hotel people that i will reach within few minutes i got to know that the hotel booked was not in the address provided by oyo. I was on the opposite direction of my booked hotel. By this time it was almost 10pm I was a single female travelling in an unknown city. How can oyo be this careless. And recent i booked a hotel to attend my friend’s marriage. On reaching Jaipur I called up this oyo customer care people to confirm my booking, they said the booking is confirmed. On reaching the location i couldn’t find the hotel. So called up customer care people so that i can talk to the hotel people. That time also the oyo customer care confirmed that my booking is confirmed with the hotel. And when i spoke to the hotel people, I got to know that they have stopped giving service for the past 1year. It was 7pm in the evening. And when I spoke to the Oyo customer care people to tell how can they say the hotel booking is confirmed in a hotel that is closed for the past 1year. The customer care people were so rude and irresponsible and did not take up the responsibility. Very disappointed. PLEASE BE CAREFUL BEFORE BOOKING OYO ROOMS AND HOTELS...

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Actually I downloaded this app coz it had lots of buzz of budget rooms ..I had booked a hotel in mangalore..when I started the booking ..it’s said the room is 859 rupees ..I gone ahead with a the booking and at booking checkout they asked me if I want to pre book the breakfast meal..it’s showed me around 50 rupees to book that..but at the booking end it’s showed me I had discount of 109 rupees and I had to pay only 800 if paying through the app..when I reached the hotel they said me I had to pay 109 extra ..then I called the oyo customer care ..when I enquired them about this ..they said I have to pay for it ..when I said them I don’t want the room ..they indirectly threaten me saying there will be no refund..stuck at night ..I had to expect the worst from them ..and in the morning when I asked them for breakfast they bought and asked me 60 rupees extra ..I said I have paid through the app ..I had to wait another 10minutes to get the result from them ..when I checked the breakfast only to find half baked dosa ..for conclusion ““DON’T FALL FOR THE FAKE PROMISES AND DISCOUNTS THIS APP OFFERS AND REGERT LATER ““..I do have the pics of food..unfortunately didn’t get time to get record their customer conversation..beware people .. BE AWARE

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Recently i booked a hotel in delhi for a week , i also got a call regarding confirmation of check in and i told them about the time of check in. When i landed in delhi and checked the hotel address found out that my booking has been cancelled without any reason. I thought may be some confusion so i booked again the same hotel and then again got a confirmation call regarding checkin time. I informed them about the earlier booking and they assured me of confirmation. When i was in the cab on the way to hotel, i received a call from the hotel informing me non availability of the room. I asked them why then my booking was confirmed they told me to talk to oyo customer care. And it was all happening in the cab on my way to the hotel. Then i called the customer care after few minutes they put my call on hold and didn’t get back to me. I was frustrated. Then again i called the customer care and the guy from that side was rude, he told me it is not their responsibility to provide me the same hotel. He again put my call on hold and didn’t get back to me. It was worst experience and it was in the midnight. Somehow i booked another hotel and stayed there for the week.